problem with pearl 2010

[tony]

Hi,
I am experiencing the following problem with my pearl 2010. In RUN mode, If I have a playback slider up,...... and while that playback is running, IF I press a FLASH for a dimmer from the top banks, the playback blacksout as long as the flash button is pressed ............ on releasing the flash button, the playback contihues as normal

What am I doing wrong, or is it my console?? I have a big gig coming up in 2 days, need urgent advice guys , Thankyou

Tony

[niclights]

Just to check, are you definitely pressing the grey button or are you pressing the blue button?

[tony]

Definitely the Grey button!!

[niclights]

I'm busy with a show at the moment but there's something familiar about this. It might sound strange but try storing a palette on that key even though you are using run mode.

[tony]

it happens with all the flash buttons and any playback up!! not just one

[tony]

Actually had rented out my board to someone else and when it came back, it started doing this even after a WIPEALL, I am not sure if its just a setting on the board or a hardware/software problem

[niclights]

Starting to sound more like hardware. Might be worth having a look at diagnostics and see if there are any clues.

At this point I think you should email service.

[tony]

I just think I will