Pearl 2010 Wheels (scale) Value Not Work

[sertveac]

hi
I've been facing a problem like the one in the video for a while.
Does anyone know how to solve the problem and can help ?
https://www.youtube.com/shorts/63u-AOvoTXE

[niclights]

Perhaps something has become disconnected inside? If you haven't done so already I would open it up and check/reseat all of the connections.

[sertveac]

Perhaps something has become disconnected inside? If you haven't done so already I would open it up and check/reseat all of the connections.

I did what you said before but I couldn't find the solution
Is there a way to be sure if it is due to firmware or hardware?
Regards

[niclights]

It's a long time now since I last used a Classic console but you should be able to go to System -> [Service] -> [Diagnostic Screen]. This should change the LCD display to show readings from the various hardware buttons, faders and wheels (Whl1/ Whl2). If these don't respond when turning the wheel then almost certainly it is hardware.