Tiger Touch II reliability issue

[yoyotom1]

We have a Tiger Touch II that is consistently not reliable. The only support we have gotten is to replace the motherboard battery, update the bios, or try a recovery and make sure there aren't any thumb drives inserted during startup. The last time we did the current bios update, shell, 9.0 recovery and 9.1 update and still have issues. Sometimes on boot it won't find the operating system. Sometimes it boots to the bios screen to select a drive to boot from, all which pop up with more errors. Sometimes its the windows blue screen of death. Let it sit for two hours, it will start up and run fine, it might even go a few days or a week, even after power cycling many times. Then at any moment, it becomes a paperweight again and no one can figure out why. Has anyone else had this issue? Any ideas on a fix? The last one we sent in for repair took them 3 years to fix, can't really give up a desk for that long again. Thanks!

[niclights]

This is really a job for service. You don't say where in the world you are but if it's UK I'd be very surprised at your comments about time to fix etc.

From the symptoms you describe I would say this is an issue with the SSD or something related (for example issue with power/PSU/SATA power, SATA data or motherboard). Power cycling/leaving a few hours etc. sound like red herrings to me and probably just coincidental.

First thing I would do is swap SATA data cable as it's easy and cheap. Then SSD. If problem still persists then probably PSU and finally MB if nothing else helps. But the experts are in service. Even if you're not in the UK there is no harm in sending a mail to repairs.

[yoyotom1]

Thank you! We will give some of these suggestions a try first. We're in the United States, btw.