my visualiser all fixure the shutter canot be open

[alim6310]

hi there i using the avolites titan simulator and the visualiser, i am paching the sharpy 16 channel and the dt xr3000 spot, but in the visualiser the shutter can not be open, the rest atribute is oke, it only can in strobe, i am using the windows 8 and the 7.2 titan software

[niclights]

I cannot find any problem with either of these.

[alim6310]

i try to open the same show file with my titan mobile, and the visualiser is working fine, and i save it again and open it again in titan simulator ( tiger touch mode ) the visualiser dimmer didn't works, only the random strobe is work, all the other attribute is working fine except the dimmer

thanks