The Avolites Discussion Forum

using Quartz
after installing V18 from v17
the side keys A-G keys are not working

there was an error on the usb update process , and i didnt capture the error , pressed retry a few times and eventually it passed
but now the Auxiliary Panel 1 Panel is not showing in the USB Expert
and the side keys are not working...
everything else seems fine

any one knows any thing ?
thank you

It looks like you have already opened a Help Desk ticket regarding this. To avoid confusion it may be best to continue with that.

thank you im with support right now on email but i need to fix this as quickly as possible...

Help Desk is almost certainly the best and fastest way for this as it looks like it is hardware related. I believe you have been contacted by support already.

yes , problem solved , usb driver issue , solved bu help desk . thank you