I have a problem with a new Avokeys

Questions or discussions about the Titan and classic consoles and software.

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Suchand
Posts: 1
Joined: 23 Oct 2024, 08:36

I have a problem with a new Avokeys

Postby Suchand » 23 Oct 2024, 08:49

Hello guys,
I have a problem with a new Avokeys on Quartz. When I export the token file it says: "Unable to write token file"
I try with another Token and two other USB sticks and have reinstalled Windows and Titan with a "Full Erase" several times.
The problem is still there.
Do you have a solution ?
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Gregory
Posts: 1373
Joined: 14 Dec 2007, 15:25
Location: London, United Kingdom
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Re: I have a problem with a new Avokeys

Postby Gregory » 23 Oct 2024, 19:44

Perhaps you could open a support ticket, please include the software version and serial number of the console and provide log files using Log Collector from the Tools > Additional Programs. Hopefully the log files should provide some incite into why the export is failing.

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