Pearl expert Lost dongle

Questions or discussions about the Titan and classic consoles and software.

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Arlightdesign
Posts: 1
Joined: 07 Feb 2023, 18:56

Pearl expert Lost dongle

Postby Arlightdesign » 07 Feb 2023, 18:59

Hello I have a Pearl expert and Lost the dongle and not have a button to load the license or token file
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Gregory
Posts: 1300
Joined: 14 Dec 2007, 15:25
Location: London, United Kingdom
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Re: Pearl expert Lost dongle

Postby Gregory » 07 Feb 2023, 19:34

I would suggest using the Avolites Help Desk to contact support to see if they can assist. How possible it will be to replace the dongle might depend on what console you have, what hardware upgrades it has had and which software version you are attempting to run. With this in mind, please let them know the console's serial number and if you are able to run Log Collector from the Tools > Additional Programs menu that should include information about the hardware as part of the logs it collects.

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