Quartz Recovery Key
Posted: 14 Jan 2023, 19:40
I'm new here and new to Avolites equipment, so please be gentle with any "dumb new guy" mistakes...
I just got a Quartz and I'm really looking forward to starting to use it on some shows. I'm attempting to upgrade my Quartz console to Titan version 16.0 from 15.1. I have successfully created a Recovery Stick per These instructions: https://web3.avolites.com/software/downloads/recovery-stick-instructions but I can't get my console to go into the boot selection menu. I've tried shutting down and rebooting several times, holding the Executor 10 key from before I hit the power button. I've tried pressing the Executor 10 button as I press the power button. I've tried pressing power, then pressing the Executor 10 button several times in frustration (I can verify that they are capable of handling slamming). I've even completely reformatted and re-created the recovery stick. I called tech support and he suggested that I try using a USB stick with at least 16 GB of memory, but I checked after I got off the phone and mine has 32 GB of memory total...
*frustration*
I don't have a show pressing, but I am getting frustrated because I'm doing a training soon and want to familiarize myself with the newest software before the training.
Any ideas? Thanks for the help!
I just got a Quartz and I'm really looking forward to starting to use it on some shows. I'm attempting to upgrade my Quartz console to Titan version 16.0 from 15.1. I have successfully created a Recovery Stick per These instructions: https://web3.avolites.com/software/downloads/recovery-stick-instructions but I can't get my console to go into the boot selection menu. I've tried shutting down and rebooting several times, holding the Executor 10 key from before I hit the power button. I've tried pressing the Executor 10 button as I press the power button. I've tried pressing power, then pressing the Executor 10 button several times in frustration (I can verify that they are capable of handling slamming). I've even completely reformatted and re-created the recovery stick. I called tech support and he suggested that I try using a USB stick with at least 16 GB of memory, but I checked after I got off the phone and mine has 32 GB of memory total...
*frustration*
I don't have a show pressing, but I am getting frustrated because I'm doing a training soon and want to familiarize myself with the newest software before the training.
Any ideas? Thanks for the help!