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update Arena

Posted: 12 Jan 2023, 17:02
by fklighting
Hi there, have somebody try to update your Arena with the 16 version and the desk shows an incompatibility error?
i have checked at the site and the Arena are not in the list of affected consoles. so it seems that's no reason to this.

hope somebody can help.

thanks.

Re: update Arena

Posted: 12 Jan 2023, 18:14
by Gregory
I'm not sure why that would be.

What does the error message say or can you post a screenshot?

Can you share the serial number of the console? If you prefer you can send me a private message.

Re: update Arena

Posted: 13 Jan 2023, 15:30
by fklighting
this is the message I got. "This software cannot be installed on a console."

Re: update Arena

Posted: 13 Jan 2023, 18:32
by Gregory
Which installer are you using? For consoles you need to create a recovery stick to install version 16, this does a complete reinstall of the console operating system. This requires downloading the creator from here and running that on a Windows PC to write to a USB stick. This will completely format and wipe the USB stick any data on the stick should be backed up first. Further instructions for creating and running a recovery stick can be found here. It is not possible to run the Avolites PC Suite on a console, this is only intended for normal desktop Windows computers.

Re: update Arena

Posted: 20 Jan 2023, 18:17
by fklighting
After do the installation using all of these rules, the desk gets freeze all the time and I have to do a hard shut down, even with a empty session. have any ideia why this is going on ? Tanks.