V12.0 - V15.0 not working

[Avljud]

Hi

I tried to upgrade from v12.0 - v15.0 on a Quartz, but it dosen't work. It's asking for some missing personalties for the capture and than it crashes and rebooting.
Anybody knows how to fix this? Or do I have to install previous versions first?

Thanks!

[Gregory]

Please ensure you have installed the appropriate set of personalities from https://personalities.avolites.com/. Although the personalities themselves are the same there were changes to the Capture library and shape file which require it to be updated. The Capture libraries are installed side-by-side so existing versions will continue to work and the shape file is backwards compatible.

You will also require an AvoKey to run version 12.0 or above, recent consoles will come with one fitted, for older consoles one can be purchased.

[Avljud]

I have installed all the latest personalities and I have an Avokey installed in the console.
After I now installed all the latest personalities once again it says it's missing "Capture 2020 Personality Library" and won't start up.
Otherwise everything looks fine.
Can I find that library somewhere since it apparently wasn't included in the latest Titan Fixture Library?
Or is that library only in the earlier Titan Fixture Library?

[niclights]

Did you use the v14.0-v15.0 installer?

[Avljud]

Yes

[Gregory]

Perhaps if you could run Log Collector from the Tools > Additional Programs and consider opening a support ticket here including that.

Alternatively you could download and run the v15.0 recovery which will do a complete reinstall of the operating system. You will required a USB stick that can be wiped for the recovery to be extracted to and you should backup any shows, custom personalities etc. before running it.