Titan Mobile Hangs on startup
Posted: 18 May 2020, 12:57
Hi,
I'm using a Titan Mobile with the non-dongle version 10.1 software. (And no, I don't want to upgrade right now if that means we have to use dongles - which will get lost the first time one is used!)
We've had good service from our Titan Mobile and up until now I've had no issues with the software or the hardware. However, I recently had to change one of our laptops due to damage. I Installed the software (Lenovo laptop running Windows 10) as normal and expected to boot it up and see the request to licence screen when it started. However, it doesn't do that - the software starts and then hangs at the "Starting Titan" screen. No matter how long I leave it, that's all I get. (TM is connected on startup and I've tried another USB cable).
On install, I was prompted to go to the USB Expert to update the panels but they didn't appear in the Info window. After the full install, as it wasn't working, I repaired the USB drivers (seemed a logical thing to do) but it still doesn't respond.
I went back to USB expert and started the ACW service and the panels were indeed detected so it looks like comms are ok.
Am I doing something REALLY stupid or is there a diagnostic process that will tell me what is wrong?
When the software is running I get Titan Mobile appear in the task list and looking down further in the list I can see that the Titan Server is running. I do notice though that the Titan Server doesn't always shut down when I exit the software. I'm assuming for the moment that this is normal. Windows Firewall is OFF as I though it might be interfering but it still doesn't work. Other installs of this software have always worked just fine so I'm at a loss with this.
I went to device manager expecting to see some USB hardware that was showing an error - but nothing. Should I be seeing some specific USB devices? Maybe they didn't get installed at all - but the comms seem to be there. I tried removing the shutdown file too but that didn't make any difference.
This is very odd. Does anyone know what could be happening here?
Please advise if possible. Thank you!
I'm using a Titan Mobile with the non-dongle version 10.1 software. (And no, I don't want to upgrade right now if that means we have to use dongles - which will get lost the first time one is used!)
We've had good service from our Titan Mobile and up until now I've had no issues with the software or the hardware. However, I recently had to change one of our laptops due to damage. I Installed the software (Lenovo laptop running Windows 10) as normal and expected to boot it up and see the request to licence screen when it started. However, it doesn't do that - the software starts and then hangs at the "Starting Titan" screen. No matter how long I leave it, that's all I get. (TM is connected on startup and I've tried another USB cable).
On install, I was prompted to go to the USB Expert to update the panels but they didn't appear in the Info window. After the full install, as it wasn't working, I repaired the USB drivers (seemed a logical thing to do) but it still doesn't respond.
I went back to USB expert and started the ACW service and the panels were indeed detected so it looks like comms are ok.
Am I doing something REALLY stupid or is there a diagnostic process that will tell me what is wrong?
When the software is running I get Titan Mobile appear in the task list and looking down further in the list I can see that the Titan Server is running. I do notice though that the Titan Server doesn't always shut down when I exit the software. I'm assuming for the moment that this is normal. Windows Firewall is OFF as I though it might be interfering but it still doesn't work. Other installs of this software have always worked just fine so I'm at a loss with this.
I went to device manager expecting to see some USB hardware that was showing an error - but nothing. Should I be seeing some specific USB devices? Maybe they didn't get installed at all - but the comms seem to be there. I tried removing the shutdown file too but that didn't make any difference.
This is very odd. Does anyone know what could be happening here?
Please advise if possible. Thank you!