Avolites Expert problem on Touch output
Posted: 11 May 2019, 16:09
Hi everyone,
I have a problem I just can't figure out and wanted to try something before shipping the console away.
I have a Pearl Expert with Touch wing running v8.0, but the Touch wing doesn't react and shows only straight lines on the display as you can see:
I tried to switch Touch wing with the other Pearl Expert I have, and the Touch wing works just fine with the other Expert.
At the same time, the other Touch wing gives me the same problem when linked to this Expert.
So hoping it's a software problem, I'm trying to reinstall v8.0:
I've downloaded the software, put it on the usb stick, turned the console but no result.
So I've seen on the manual that I have to enter the BIOS by pressing Delete while turning on the console.
I did it but the result is that when this page appears:
The keyboard stops responding, whatever I press, nothing happens. (But a moment earlier, it did work because I pressed "Delete" to get to that page)
So I turn off the console, turn on again and when this page appears, again... keyboard won't work, whatever I press, either an arrow or enter, doesn't make difference
So I wait for the countdown to end, the console turns on and the keyboard works again.
Has anyone ever experienced this? Any advice?
Thanks
Danilo
I have a problem I just can't figure out and wanted to try something before shipping the console away.
I have a Pearl Expert with Touch wing running v8.0, but the Touch wing doesn't react and shows only straight lines on the display as you can see:
I tried to switch Touch wing with the other Pearl Expert I have, and the Touch wing works just fine with the other Expert.
At the same time, the other Touch wing gives me the same problem when linked to this Expert.
So hoping it's a software problem, I'm trying to reinstall v8.0:
I've downloaded the software, put it on the usb stick, turned the console but no result.
So I've seen on the manual that I have to enter the BIOS by pressing Delete while turning on the console.
I did it but the result is that when this page appears:
The keyboard stops responding, whatever I press, nothing happens. (But a moment earlier, it did work because I pressed "Delete" to get to that page)
So I turn off the console, turn on again and when this page appears, again... keyboard won't work, whatever I press, either an arrow or enter, doesn't make difference
So I wait for the countdown to end, the console turns on and the keyboard works again.
Has anyone ever experienced this? Any advice?
Thanks
Danilo