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Refresh Thumbnails over CITP

Posted: 01 Feb 2016, 14:53
by Erc
Hi everybody, I have a question is there a way the refresh CITP so my thumbnails are updated? I have a Tiger Touch in a club and the the thing is that there are new visuals added every week.
I have built a mediaserver for my customer and it runs Arkaos Media Master pro. I patched it via Active Fixture which is working perfect (had some issues with earlier Titan releases and CITP) .
But the problem is that the new added visuals are not added to my thumbnails? In a Hog there is a button that says "refresh CITP" but I can't find it in the Tiger Touch or Titan One?

Any help would be appreciated, cheers
Eric

Re: Refresh Thumbnails over CITP

Posted: 01 Feb 2016, 17:35
by niclights
Try the Update Personality function from the Patch menu.

Re: Refresh Thumbnails over CITP

Posted: 02 Feb 2016, 13:17
by Erc
niclights wrote:Try the Update Personality function from the Patch menu.


Doesn't work, even when I delete te fixture and patch it again via the "Active Fixture" option, the thumbnails are not refreshed. The visual directory name is updated but the files and thumbs are not.

Re: Refresh Thumbnails over CITP

Posted: 18 Apr 2018, 23:10
by greyhound0815
I Have the exact same Question... (except for using Hippos instead of Arkaos)
Did somebody find a Solution?

Re: Refresh Thumbnails over CITP

Posted: 20 Apr 2018, 07:30
by icke_siegen
I had a chat with another user about exactly this just yesterday. One of the parts of the saga is that the CITP service caches the thumbnails (or something along these lines). I found that stopping and restarting the CITP service often helps, as I described in my CITP howto a couple of years back. In current Titan versions, the service is called "Avolites CITP". Hence, you might try opening a command prompt and issue these two commands:

Code: Select all

net stop "Avolites CITP"
net start "Avolites CITP"