Titan V8 and Samsung Touch

[Orlando_RXF]

I'm having problems with V8 with Titan Mobile and a Samsung touch with windows 8... no problem with the same hardware and V7.5, but with V8 it doesn't work... it starts to open but the software doesn't start... nobody else with this problem?

Many thanks

Orlando

[pgrimpo]

I'm having the same problem with installing on the Samsung Touch. Works great in 7.5, just hangs for v8. Have you found a fix yet?

-Phil Grimpo
Inspirmedia Productions
Lincoln, NE

[Gregory]

Does it come up with the Starting Titan... screen? Can you tell if the Titan engine is running, it should show up in the taskbar with a red T icon? If you have already tried reinstalling can you send your log files to repairs [at] avolites.com. To get the log files use Log Collector which can be found in the Start Menu under Avolites > Tools, it will save a zip file with all the log files inside.

[pgrimpo]

This is what I've found...

When the Titan Mobile is plugged in: The Engine doesn't start. The Starting Mobile screen comes on and hangs.
When the Titan Mobile is NOT plugged in: The Engine starts, but says no dongle can be found.
When I just start the simulator: It asks for a license, when the license is installed, it hangs at the startup screen.
I have uninstalled / reinstalled several times, and have tried removing my tokens and adding them. I have also forced an upgrade on my Titan Mobile firmware. Still no change.

I am uploading my log file to the address you recommended.

-Phil Grimpo
Inspirmedia Productions

[Orlando_RXF]

Hi again

I tried to install the software in another Samsung touch and it just does exactly the same.
The titan engine (the red icon) just shows up for 1 ou 2 seconds and it turns off... the same occurs with the Titan Mobile pluged in or with Titan Simulator... and it keep saying "Starting Titan"

Many thanks

Orlando

[Orlando_RXF]

Hi again

Already sent the log files.

Thanks

Orlando

[pgrimpo]

I just got another Titan Mobile console and installed it on an Acer All-in-One and everything went great. I'm trying to use that console on my Samsung All-in-One, and so far it's not working there. I put in the license, and "Verifying Licence" just keeps spinning. It never verifies.

[stevelights]

I had the same problems with a new computer with win 8.1OS and Kies for Samsung phones

Windows repeatedly asked for an additional winmedia plugin which costs about €180.00
My Nokia does not have problems, being a win phone.

What has this to do with lighting desks? I guess it's just the win8.1 /samsung incompatability, not the new version Titan V8.

[Orlando_RXF]

Hi

Any news about this problem I've reported?
I is a shame if I have to downgrade software... this touchscreen pc was bought for this pourpose and it has been working fine for some months...

Many thanks

Orlando

[Orlando_RXF]

Hi

Still nothing?
Nobody?

[Gregory]

Unfortunately we haven't received the log files that you sent. Could you please send them again to repairs [at] avolites.com, possibly using a file transfer service such as WeTransfer or Dropbox? Sorry for the delay.

[Orlando_RXF]

Hi again

Ok... done!

Orlando

[Orlando_RXF]

Hi

I've sent the file by WeTransfer and the file was already downloaded... can anyone confirm this?
Many thanks

Orlando

[Gregory]

Yes, we have received the file. Someone will get back to you shortly.

[Orlando_RXF]

Ok... thanks

Orlando

P.S. Meanwhile, I downgraded to V 7.5 because I've had na event yesterday... no problem at all as ever.