TM Dongle not found

[Beast]

Hi all.

Have just updated two Pcs to v7.3. Have requested and got license for TM on one and T1 on the other. When reversing the licensing procedure Eg: T1 on one, which worked, i get a "Dongle not found" on the other with TM. Tried running USB expert and the panels worked, i could see the values change when moving faders and buttons, so TM connected. Also tried the licensed T1 and worked too. Any suggestions?

Sincerely

Beast DK

[niclights]

Make sure panel firmware is all up-to-date (Usb Expert/Service).

[Beast]

Well, i updated the firmware when licensing on the first Pc, and it didn't show any updates available when checking on the second.... ?
Thanks anyway Nic

[Gregory]

Please check that Windows is using the correct drivers for the Titan Mobile as follows:

• Ensure the Titan Mobile is connected to your PC using the top connector (A).
• Open Device Manager.
• Expand the category called System devices.
• Right click on Avolites Security Key and select Update Driver Software...
  
  • If Avolites Security Key does not appear, expand the category called Avolites and check if TM-MB appears twice.
  • Usually it is the second one that you need to update but if you select the wrong one it will not do any harm.
• Select Browse my computer for driver software.
• Then select Let me pick from a list of device drivers on my computer.
• From the list select USB Input Device and click Next.
• Once the driver has finished installing close the dialog and Device Manager.
• Start the Titan Mobile software.

[Beast]

Thanks Gregory.

This fixed it

Sincerely

Beast DK