V5 on Mobile freez

barni · Postby **barni** » 25 Oct 2011, 17:16

Hi!

When I try to press the "Create Effect" in pixelmapping the program freezes and I cant do anything....

what can that be?

need help soon!

best/ Barni

john rogers · Postby **john rogers** » 25 Oct 2011, 17:24

Hi,

Have you ensured your graphics card drivers are up-to-date?

Having done that:
Which operating system is your PC running on?
What are the basic system specifications of your PC? (Processor, RAM, Graphics Card etc)...
What language is your OS set to?

We need this information to give us a better chance of successfully diagnosing this issue.

Thanks in advance.

barni · Postby **barni** » 26 Oct 2011, 14:07

Hi!

Yes my graphics is up to date...

Windows XP
2GB Ram
1.66ghz
Intel Graphics Media Accelerator 3150
40GB harddrive

English

best/Barni

niclights · Postby **niclights** » 26 Oct 2011, 14:14

Stabbing in the dark here...

Could it be a .NET framework issue? Is this up-to-date?

barni · Postby **barni** » 26 Oct 2011, 15:21

I tried to update to .net framework 4.0 but nothing...

I tried to install v5 on my macbook with win7 and it worked.....

so maybe I need to update to win 7?

best/barni

john rogers · Postby **john rogers** » 26 Oct 2011, 16:08

You only need .NET 3.5 Service Pack 1 for XP.

Follow the installation instructions here for the link: http://support.avolites.com/Support/Software/TitanSimulator/InstallationandUninstallationNotes.aspx

barni · Postby **barni** » 26 Oct 2011, 16:58

so you think I should uninstall the titan software and then install V5 again?

john rogers · Postby **john rogers** » 26 Oct 2011, 17:01

No, as it says on the installation instruction page I linked to above:

"The Titan software requires the Microsoft .NET Framework v3.5 SP1 to run. This is installed by default on Windows 7 and as a Windows Update on eariler operating systems. If you do not have it installed it can be downloaded from the Microsoft website (http://www.microsoft.com/download/en/details.aspx?id=22)."

Gregory · Postby **Gregory** » 26 Oct 2011, 17:20

The current version for IntelÂ® Graphics Media Accelerator 3150 (IntelÂ® GMA 3150) drivers is 14.37.50.4.5260, please check that your PC is up-to-date.

You can try doing a complete uninstall of the Titan software following the instructions John posted. Please ensure that you reboot your PC after uninstalling before reinstalling the software again.

barni · Postby **barni** » 26 Oct 2011, 17:23

I have had the 4.2 and so on running good and been touring whit it for 8 months.....

any other things you can think about?

should I try to uninstall and the install it again? what do you think?

john rogers · Postby **john rogers** » 26 Oct 2011, 17:28

Yes. Try un-installing, then re-installing again.

barni · Postby **barni** » 26 Oct 2011, 17:35

did it but nothing....

may be I should try to install win7?

peter.rodda · Postby **peter.rodda** » 01 Nov 2011, 11:46

I had issues when I first got my Titan Mobile with Windows Vista. Nothing resolved them except a windows 7 install... I also know of 2 or 3 other PCs that could not read the panel but could read the dongle in other windows...

I know this is not your issue, but I would definitely say win7 has helped me before to resolve weird issues.

hjige · Postby **hjige** » 16 Nov 2011, 15:47

Hello!

I have the same problem (only with the pixelmapping/effect editor) on our new HP Touchsmart 310.

Windows 7 x64
4 GB RAM
AMD Athlon II X4 615e 2,5 GHz
ATI Radeon HD 4270
1 TB Hdd

All drivers are recently updated.

When I press effect editor, that window will not open, and if I close Titan, it won't start normally.

barni · Postby **barni** » 16 Apr 2012, 23:54

Problem is solved I think (have not test it live yet)

I updated my machine to Win 7 32bit English....

/Barni

V5 on Mobile freez

V5 on Mobile freez

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