Getting Active Fixtures to work with Tiger Touch

[grahamrobertslx]

For some reason when i have our Hippotizer Critter connected to the Tiger via Art Net, and try to patch it, the tiger cant find a Active fixture. I can patch the normal personality and the hippo works fine so its all talking?

Is there anything else i am missing?

Cheers

Graham

[grahamrobertslx]

Maybe its just me then

[icke_siegen]

Hi,

I don't have a critter (honestly: no Hippo at all), but plenty of other CITP stuff. Maybe I can help you along. Which version of the critter are you using? Did you update the Titan personalities recently? (the CITP mapping file is part of the personalities).

Maybe you can get in touch with me via e-mail - and once we got this sorted, we post the results here.

Best, Sebastian

[fiodor]

Hi
The same problem here. I have Tiger Touch and Hippo HD, works via art-net but no CITP. Two other CITP fixtures (Robe and Arkaos) are working every time, but hippo is not...
Any ideas how to solve it?

[icke_siegen]

Which version of the Hippo are you using? Can you give the start addresses of the individual layers? Does it show up in the active fixture list at all (and refuses to be patched), or not even that?

Unfortunately, I don't know how to activate CITP in the Hippo - you might ask the GH guys.

Debugging this is a rather complex thing?

(1) can you control the hippo via ArtNet? (I assume Yes)
(2) do the CITP messages of the Hippo reach the desk? Given that the other servers work, I assume your network is configured okay. The best thing to use is wireshark - a network sniffer which is also availabe as portable app, requiring no installation. But this is beyond the scope of this forum, I fear. You may contact me directly if you want. Using wireshark, you would capture the network traffic, and could look how the Hippo announces itself.
(3) then, it's important to have a recently updated fixture library. There is a file 'CitpFixtureMapping.xml' which, based on the CITP messages from (2), patches the correct fixture. E.g.
- it announces itself as 'Hippotizer'
- then, e.g. if layer 1 uses 45 channels and layer 6 uses 50 channels, it patches 1 x V3 Master Layer, 8 x V3 Media Layer, 1 x V3 TimeLine Layer

Again, you may contact me directly if you want.

Sebastian

[fiodor]

I'm using the newest Hippotizer v3.1.0 SP1 and two consoles: Tiger Touch and Titan Mobile, both on v6 Titan. On Hippo I use two outputs 16 layers each, so it is a lot of start adresses, but basicly it starts from adress 001 of universe 4 and then autopatch. Hippo doesn't show on active fixtures, I can see it only as a "pd artnet device" (with correct IP adress) in the DMX settings tab on the console. Ping test passed in every direction, I will try wireshark (forgot to check it).
@1: I can controll it via ArtNet (and DMX via DMXTail)
@2: i'm guessing that CITP reach the desk but something is wrong with it.
@3: Library has been updated and still nothing...

Many thanks for your help
Cheers!

[icke_siegen]

Maybe I did find something. Can you please send me the showfile with the manually patched layers? Unfortunately the start addresses of all layers are important for CITP to tell which fixture to patch - and hence for debugging, too. But I can easily get the addresses from the showfile. Thanks.

[icke_siegen]

Currently the CITP mapping for Hippo is as follows:

Code: Select all

if L1 = 45ch and L6 = 50ch:
  1 x V3 Master
  8 x V3 Media
  1 x V3 TimeLine

if L1 = 50ch and L6 = 50ch:
  1 x V3 Master 3.0.14
  8 x V3 Media
  1 x V3 Timeline

if L2 = 30ch and L1 = 45ch:
  1 x V3 Master
  1 x V3 PanMaster
  8 x V3 Media

if L2 = 30ch and L1 = 50ch:
  1 x V3 Master 3.0.14
  1 x V3 PanMaster
  8 x V3 Media

if L1 = 45ch and L4 = 50ch and L6 = 0:
  1 x V3 Master
  4 x V3 Media

if L1 = 50ch and L4 = 50ch and L6 = 0:
  1 x V3 Master 3.0.14
  4 x V3 Media

if L1 = 45ch and L5 = 50ch and L7 = 0:
  1 x V3 Master
  4 x V3 Media
  1 x V3 TimeLine

if L1 = 50ch and L5 = 50ch and L7 = 0:
  1 x V3 Master 3.0.14
  4 x V3 Media
  1 x V3 TimeLine

if L1 = 25ch:
  1 x V3 Simple Master
  2 x V3 Simple Media

if L1 = 45ch and L5 = 0:
  1 x V3 Master
  2 x V3 Media
  1 x V3 TimeLine

if L1 = 50ch and L5 = 0:
  1 x V3 Master 3.0.14
  2 x V3 Media
  1 x V3 TimeLine

if L1 = 50ch and L7 = 0:
  1 x V3 Master 3.0.14
  4 x V3 Media
  1 x V3 TimeLine

if L1 = 50ch and L7 = 50ch and L9 = 0:
  1 x V3 Master 3.0.14
  6 x V3 Media
  1 x V3 TimeLine

if L1 = 55ch and L4 = 79ch and L6 = 0:
  1 x V3.1 Master
  4 x V3.1 media

Seems that the correct settings are missing in the CitpMapping file

[icke_siegen]

I just tried the portable wireshark myself, and can confirm it works. However, analysing the captured data is a totally different story.

but there is an easier tool, at least for a basic check: the CITP test suite. Download it here: http://www.lewlight.com/

Then, install it onto a standard windows computer, and copy the resulting folder (c:\program files\LewLight\CITP Test Suite) onto a USB thumbdrive.

Put the thumbdrive into the desk. Browse it (Tools Menu -> folders), and just start the CITP Browser.exe. Don't worry, it doesn't install anything - the only warning which pops up is the firewall. Allow the program to pass through.

Then it looks like this:



Picture taken on a Tiger Touch, Titan 5. ArKaos runs on a notebook computer, connected via a straight network cable... (you'll notice I didn't even bother assigning correct ArNet addresses)

[fiodor]

Tried CITP browser and it works, finds all devices and shows live feed! great tool, but still no active hippotizer fixture... tried to change to old hippo 3.0.14 still no luck, the thing is that i can see it in DMX settings as an "Unknown device pdArtNet" so there is an issue that they don't see each other right, will try something else, like try to use a v5 console, maby that will work, anyway thanks for help so far !

[icke_siegen]

Cool.

Anyway, I reckon the issue is the channel assignment which must match the correct entry in the CitpMapping. You can get help only if you can provide the start addresses of your current server configuration, or the showfile with the manually patched layers.

[fiodor]

just send you an e-mail with the showfile, and I think it is an isuue of personalities, because on avo media layer has 79 channels and on hippo it has 78, so that might be an issue...

[icke_siegen]

Thanks - I just replied.

Since you mention there is a change in the DMX layout, I fear we have to dig deeper:
- have you, or has anyone, a DMX chart of the hippo with 78 channels?
- unfortunately, we have to check whether the hippo announces itself correctly. Either you find the start addresses per layer in the CITP browser tool, or we retreat to Wireshark, and you send me the sniffed data.

Sebastian

[niclights]

Just a couple of things on this. I briefly mentioned this to Peter today who confirmed that the mapping is in the process of being updated and that the 'unknown device' is something Hippo broke.

[fiodor]

ok, so in that case I'll leave it for now, if any news from hippo let me know, as for now thanks for help to you all
p.s. just went to hippo forum webpage and found a post about this issue, and the say to revert back to 3.0.14 to make it work, I did that and still no result, well I'll just wait for a fix...