T3 Ver19 Security Problem

[Taito Sato]

Hi
Avolites T3/Ver19 Windows11

A security error has occurred, and the software will not start.
If you know the cause or a solution, please let me know.
My country's distributor was unable to resolve it.

The text below is the error message.
A Security problem was detected.
The firm access counter is zero.
If the problem persists pleas contact support.

[icke_siegen]

please be in touch with https://web3.avolites.com/software/help-desk or write an email to support@avolites.com. Provide logfiles. They'll help you out.

[Gideon Naude]

I recently had the same issue as I arrived on a film set. We don't have a local distributor and I searched hard to find a solution.
In the interim a rolled back to v11.4 and got some lights going with an old Titan one dongle.
Avo support replied to my email while we were still shooting with some steps to follow. They issued me a license via Firefox which solved it.
They also sent me this video in additional correspondence.

https://www.youtube.com/watch?v=6P9qpYVkPd0

It seems this could be a good initial thing to try if you are stuck in a similar situation.
Unfortunately the search I did at the time didn't show this video in the results or any other useful links. It only had this forum in the results.

I'm posting here in case it could help someone else if they are in a similar emergency and not sure what to do.