Hello Avo friends,
I have a very strange issue randomly taking place with v.17.1 that hopefully you can help me correct.
After a fresh install of Avolites Titan One ( installed v15, to v16, then to v17.1) in a new AMD base tower, the last safe show file was loaded in, all fixtures and palettes were recognized as well as all dmx settings and universes. The AVOKey was connected to the new computer usb port and all worked fine.
Now here comes the two issues that appear at random interval. The first problem is an error that blackens out the two monitors and show a text message: "LICENSING ERROR! Please ensure you have inserted an Avolites Titan dongle and all panel firmware is up-to-date in USB Expert Console." Going to USB Expert does not show any panel needing nor having pending updates or upgrades. It usually stays on for a few seconds before autoloading or granting control again to all windows/palettes. This error messages sometimes is followed by another error message separately, appearing just above the Playback View panel: " There was an error loading the show" This one at least allows you to just click the OK tile and continue. The last error, more disruptive, is : "SESSION CONNECTION FAILED. Unable to connect to the currently selected session master. Please fix the connection or select a new Master." Here Titan One as well as the computer must be rebooted, and the Avo Titan One relaunched and the show reloaded....
Has anyone else encountered these errors ?? and is so, how where they resolved ???
Your help is greatly appreciated and needed, as the latter of the errors is a true show stopper !!!
Thank you all in advance for all your help!!!!
Ps: The new computer is running Windows 11 Home Edition 24H2. AMD Ryzen 7-8700G, 64 GB DDR5 RAM, 2TB NvME SSD, and Geforce 4078 Supervideo card. 2 Monitors.
Titan Mobile V17.1 random Avo Key/Master disconnect
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