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Windows Update and No DMX Output

Posted: 14 Sep 2018, 08:30
by kimwida
Yesterday, I encountered no DMX output in my show.
Titan worked but no DMX output. I exited Titan One and tried to release USB dongle. (At that time it lit green.)
But I couldn't cause it was busy even I exited Titan One.
So I rebooted windows 10 and it started to update windows.
Fortunately it was short and restarted my show about 10 minutes. :(

So I am wondering that windows update could block DMX output??
Actually, no DMX output thing happened before and it's second.
What is best thing to avoid no DMX output??
Just take off the network cable??
Or somebody please recommend windows settings for healthy Titan.

Re: Windows Update and No DMX Output

Posted: 14 Sep 2018, 17:13
by Gregory
Not sure if a Windows Update would stop your DMX output from working although perhaps if the it included driver updates for USB or motherboard devices this could theoretically interrupt the DMX output. Personally I would probably turn off Windows Update during a show just to avoid it installing things in the background and using system resources such as processor, memory and the hard drive. It would be sensible to do Windows Updates periodically when you are not doing a show to ensure you have the latest stability and security patches.

Another possible cause might be the computer putting the device to sleep or suspending it. There is a setting for this under Power Options > Change advanced power settings:

Re: Windows Update and No DMX Output

Posted: 05 Oct 2018, 16:28
by kimwida
It's very weird. At every p.m 7:42, Avolites CITP and Avolites WebAPI stop.
It makes no DMX output. ( I use Titan without local and internet network. )
I had several no DMX output accidents again.
So I checked the Windows Event Views and I found they automatically stopped at every 7:42 p.m.
I never had this before. The difference is two weeks ago I burnt my PC and I bought a new PC for my show.
And then it happens. So I suspect the Windows 10 settings for this problem. But I can't get any clue.

Re: Windows Update and No DMX Output

Posted: 10 Mar 2019, 14:31
by kimwida
What I finally found is my USB dongle is broken or something.

I've done everything I could do but I couldn't solve the no DMX output issue.
The only workaround is eDMX1 pro with Titan 1 through sACN or Art-net.
After using with eDMX1 pro, there is no issue.

Roughly I've used Titan 1 for 120 (days) x 6 (hours) x 2.5 (years).
Maybe it must be pretty long time for my dongle to endure the issue.
But it's still alive with other node!!