Titan One - No DMX output

[TomBithell1]

I recently bought a Titan One from an online retailer having used other avolites consoles for a number of years, however I have been unable to get it to output DMX. I have been into DMX settings and checked that DMX Output A was connected to Line 1. However despite trying on two separate pc's and on two different types of fixtures, I cannot control either. I have also tried using USB Expert Console, but that too fails to output anything. Meanwhile the Green Tx light flashes normally. Does anyone have any other ideas or is it most likely a faulty dongle?

[Kully]

Hi,

If you could click START > AVOLITES > TEAMVIEWER, I can then connect to your machine and hopefully resolve the issue. Alternatively, you can contact me on 0208 965 8522.

[TomBithell1]

Ok I have done, should I direct message you the session code now?

[Kully]

With the information provided during the Team Viewer session, could you keep me updated via email regarding this issue?
My contact email is kully@avolites.com