I downloaded the Titan suite to my home computer a few months ago so I can program shows in my downtime. I was having trouble activating the license at that time and gave up because I got busy with other stuff. I decided to try installing the PC Suite on my crappy old laptop, and had no issues with activating the license through the internet activation within the simulator. So I tried my main computer once again, but still couldn't get it to activate. So I uninstalled and reinstalled the entire program, and tried activating it again, and it still wouldn't work.
I submitted a ticket on the website explaining my problems, and they cleared my backlog of license requests and closed my ticket, and left me with the message: "Hi, When activating the software please ensure you are not using the same license key that has been used previously. You will need seperate licenses for each machine." I understand this, and have been trying to request a new license for this exact machine for several months now. But since the queue was cleared I tried activating the software using the internet activation option, again, and still no luck. So I attempted a manual activation through the website, and got a license file downloaded with no issues. I copied the file to Avolites/Titan/Tokens, and navigated to the brand new file in the software, and it rejected it. I'm getting really frustrated by what should be a really simple process.
TL;DR
Titan wouldn't accept my requested license for my main computer.
Requested License for a different computer (from that computer) and that activation worked.
Titan still wouldn't accept a license requested for my main computer.
Titan Does Not Recognize a License
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- Posts: 1089
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Re: Titan Does Not Recognize a License
I guess your main computer still holds an expired license which prevents the new activation.
- delete everything from C:\program files (x86)\Avolites\Titan\Tokens
- restart computer
- start Titan and apply for a new license -> this time it should work
- delete everything from C:\program files (x86)\Avolites\Titan\Tokens
- restart computer
- start Titan and apply for a new license -> this time it should work
Re: Titan Does Not Recognize a License
That worked. It looks like everything activated this time. Thanks!
Now I just need to figure out how to make all of the fixtures in my saved show from the venue appear in the internal visualizer...
Now I just need to figure out how to make all of the fixtures in my saved show from the venue appear in the internal visualizer...
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- Posts: 1089
- Joined: 02 Jul 2010, 10:29
- Location: Siegen, Germany
- Contact:
Re: Titan Does Not Recognize a License
Glad it worked - thanks for the feedback.
As for the visualiser question - which kind of derails this thread:
- make sure your personalities are updated
- check if the fixtures are capture ready - hit View followed by a fixture button. Does it say 'Capture Available'?
If no: submit a request at http://personalities.avolites.com
If yes but the fixture doesn't appear in capture: save your show, open capture settings, got to tab 'Show', click 'Wipe', patch one more fixture. This way the capture window is 'rigged' anew, and your fixtures should appear.
As for the visualiser question - which kind of derails this thread:
- make sure your personalities are updated
- check if the fixtures are capture ready - hit View followed by a fixture button. Does it say 'Capture Available'?
If no: submit a request at http://personalities.avolites.com
If yes but the fixture doesn't appear in capture: save your show, open capture settings, got to tab 'Show', click 'Wipe', patch one more fixture. This way the capture window is 'rigged' anew, and your fixtures should appear.
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