stuck on activation required it in a loop

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talfiesta
Posts: 6
Joined: 30 Jun 2017, 16:49

stuck on activation required it in a loop

Postby talfiesta » 30 Jun 2017, 16:55

stuck on activation required just keep going back to that screen try all was in administration still not woking don't no if it win10 that the problem or titan software :oops:
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Gregory
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Re: stuck on activation required it in a loop

Postby Gregory » 30 Jun 2017, 17:00

Try copying the licence file you have received into the folder C:\Program Files (x86)\Avolites\Titan\Tokens and then restart the software.
talfiesta
Posts: 6
Joined: 30 Jun 2017, 16:49

Re: stuck on activation required it in a loop

Postby talfiesta » 30 Jun 2017, 17:15

hi I can find all up to token so no where to cope to
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Gregory
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Location: London, United Kingdom
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Re: stuck on activation required it in a loop

Postby Gregory » 30 Jun 2017, 17:18

Try creating a folder called Tokens under the Titan directory and copy the licence file into it.
talfiesta
Posts: 6
Joined: 30 Jun 2017, 16:49

Re: stuck on activation required it in a loop

Postby talfiesta » 30 Jun 2017, 18:30

tryed still not working
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Gregory
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Re: stuck on activation required it in a loop

Postby Gregory » 30 Jun 2017, 20:13

Can you open Log Viewer Pro from the Start menu and select Open Folders from the File menu. Press the Clear button and then tick the box for Titan and click Ok. With the log file open use the Filters to only display only the Critical and Error types. Check if there are any items listed, you can ignore any which start Token file not found for:.
talfiesta
Posts: 6
Joined: 30 Jun 2017, 16:49

Re: stuck on activation required it in a loop

Postby talfiesta » 01 Jul 2017, 14:54

invalid code. unlock code:
cannot access a disposed object
licence mismatch. unlock code
talfiesta
Posts: 6
Joined: 30 Jun 2017, 16:49

Re: stuck on activation required it in a loop

Postby talfiesta » 01 Jul 2017, 16:03

and simulator. is the same to
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Gregory
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Joined: 14 Dec 2007, 15:25
Location: London, United Kingdom
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Re: stuck on activation required it in a loop

Postby Gregory » 03 Jul 2017, 12:49

It looks like the hardware fingerprint of your computer may have changed, this means the licence no longer matches up with the computer. The simplest fix at this point would be to reset the licence and force the software to ask for a new one, you can do this by setting the date back one month in the past, starting the Titan One software and then closing it again after a couple of minutes, setting the correct date and starting the Titan One software again. At this point export a new token file and submit it to the website and to download a new licence file.
talfiesta
Posts: 6
Joined: 30 Jun 2017, 16:49

Re: stuck on activation required it in a loop

Postby talfiesta » 03 Jul 2017, 17:57

all working thanks :D

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