Titan One Dongle Not Functioning on new Windows 10 computer

Welcome to the Avolites TitanOne Support Forum

Moderator: Moderators

evanstonepianorock
Posts: 2
Joined: 31 Aug 2016, 02:20

Titan One Dongle Not Functioning on new Windows 10 computer

Postby evanstonepianorock » 31 Aug 2016, 02:28

As I've read, V10 should be working on my new PC with Windows 10.
I have downloaded all the necessary components, and uninstalled/reinstalled multiple times to get my dongle to work correctly, but with no luck.
My dongle has been licensed correctly and still works on my previous laptop with Windows 8 with no issues.
Is there an issue with the Titan One not working with USB 3.0? I assumed that 3.0 is backwards compatible, but I can't seem to find any other reason it wouldn't be working.
The software opens just fine, and dongle blinks Orange with no DMX output to my fixtures, but if I remove and then replace Titan One dongle, it blinks Green and my fixtures indicate that they are receiving DMX signal, but with no function from Titan One. Getting frustrated, please help.
User avatar
Gregory
Posts: 1379
Joined: 14 Dec 2007, 15:25
Location: London, United Kingdom
Contact:

Re: Titan One Dongle Not Functioning on new Windows 10 computer

Postby Gregory » 31 Aug 2016, 17:02

Please ensure that you have assigned the TitanOne output (Dmx Output A) in DMX Output Settings and have some fixtures patched on that line. After doing this, if it is still not outputting then restart the software.

See the following tutorial video:
Connecting Titan One USB dongle
evanstonepianorock
Posts: 2
Joined: 31 Aug 2016, 02:20

Re: Titan One Dongle Not Functioning on new Windows 10 computer

Postby evanstonepianorock » 31 Aug 2016, 18:53

Thanks so much. I can't believe I overlooked that major step. Problem solved.

Who is online

Users browsing this forum: No registered users and 32 guests