Yet another license glitch

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Billyserious
Posts: 52
Joined: 08 Oct 2004, 00:02

Yet another license glitch

Postby Billyserious » 25 Nov 2014, 01:13

Ive had a Titan One licensed for a while, havent changed any software, or anything at all on my computer. I havent actually booted T1 up in months, but when Im at a show today, I did and even though Ive had a full license since day 1, its asking me to re license again, and when I import the same license from your licensing dept, it fakes like its going to start, and heads right back into re licensing screen. repeating the process yields the same results.

I was told I would not have to keep doing this.

Also, when I click on request temporary license, the screen pops up with the computer key, and the Unlock code is already entered and has a green check next to it. when I click enter it goes back to the license prompts
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Gregory
Posts: 1373
Joined: 14 Dec 2007, 15:25
Location: London, United Kingdom
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Re: Yet another license glitch

Postby Gregory » 25 Nov 2014, 16:44

It is possible that the computer key may have changed, in which case the original licence would not work. Can you try submitting a new full request via the website? Note that full requests for TitanOne are usually issued instantly. Sorry for any inconvenience this issue may have caused.

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