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TitanOne Dongle - No Nodes at all!

Posted: 10 Feb 2014, 22:28
by samraby
Ive run into a bit of an issue with my titan one dongle firstly let me eplain.

when in the titan software > DMX settings > no nodes available at all. not a single one not even art net. ( see screenshot )

I can control my fixture via the USB expert console , quite happily switch between Rx & Tx - and i know the dongle works fine as it shows up on my friends laptop.

the one thing that worries me is on my laptop , in the expert console the status messages say "[Titan one DMX Panel 1] Chip configuration checksum error!"

i also noticed that when i connected it to my friends laptop it seemed to find another device "Avolites Titan One Security Key" which my laptop doesn't find.

Image

Titan 7.2 suite - uninstalled re installed
devices completely removed
manually tried the drivers from the trouble shooting.

Any ideas?

Re: TitanOne Dongle - No Nodes at all!

Posted: 10 Feb 2014, 22:38
by samraby
Okay its definatly not the dongle.

ive just launched titan with he dongle disconnected and i still dont get any nodes.

Re: TitanOne Dongle - No Nodes at all!

Posted: 10 Feb 2014, 22:46
by Gregory
Please can you try closing the application and deleting the shutdown file. The shutdown file can be found in Windows Explorer by typing %appdata%\Avolites\Titan in the address bar, alternatively browse to C:\Users\<username>\AppData\Roaming\Avolites\Titan replacing <username> with the name of your user account. The file to delete is called SHUTDOWN.d4b, once you have done so, please restart the software.

Re: TitanOne Dongle - No Nodes at all!

Posted: 11 Feb 2014, 13:46
by samraby
That didnt help.

Managed to get it working though. i had a couple of virtual netowork adapters installed i dissabled them to rule out the art net ect . sill no luck

Then found that pinging local host actually returned nothing

turns out that localhost wasnt actually listed in the Hosts file.

Silly me.

Either way its working now :)

Re: TitanOne Dongle - No Nodes at all!

Posted: 11 Feb 2014, 14:34
by Gregory
Glad to hear you got it working. Thanks for sharing your solution.