titan one dongle problem

[Martijn]

Hello,

i can't get my titan one dongle to work on my pc.
i have a windows 7 ultimate pc.

In the device manager i miss the T1-DMX driver. see attachment.
and the dongle dont show up in the expert service.
i triet everything as described in the troubleshooting post but nothing helps.

can someone help me.
the dongle works fine on another pc.

usb expert console.gif (77.06 KiB) Viewed 5796 times

apparaatbeheer.jpg (89.57 KiB) Viewed 5796 times

[Gregory]

Can you look for the TitanOne device in Device Manager? It is possible that it has been installed with the wrong driver and may be showing up under a different name. Check to see if there is a device that appears and disappears when you connect and disconnect the TitanOne, setting the View to Devices by connection will help to show you what is connected to the USB ports. If you find the device, you can manually install the drivers for it using the link on the Troubleshooting thread.

[Martijn]

Fount it!
but when i want to update the driver. it says no better or newer driver found.....

avo.gif (131.47 KiB) Viewed 5788 times

[Gregory]

• Can you right-click on the device and select Uninstall.
• When prompted tick the box that asks you if you also wish to delete the device driver.
• Then perform a complete reinstall of the software following the steps in the first section of the Troubleshooting thread.

[Martijn]

Yes it works, and that on a sunday!!!
thanks a lot!!