Failed to Start USB Expert Service

[gkays]

I've installed Titan One on my laptop and It's running happily, I've got one I'm installing for a customer... The drivers appear okay in device manager... done everything in troubleshooting post. Can't get the dongle into TX mode. In expert I can't start ACW - get an error saying 'failed to load USB expert service'. Done a repair on USB drivers... Any thoughts?

[Gregory]

Please can you post a screen shot of the error message. Also can you confirm that Avolites Expert Usb appears in the list in services.msc.

[gkays]

2 Screen Shots attached.

Cheers,

avo2.jpg (168.61 KiB) Viewed 4696 times

avo1.jpg (79.06 KiB) Viewed 4696 times

[gkays]

Any Ideas?

[Gregory]

Please can you try the following:

• Unplug the TitanOne if it is connected.
• Uninstall Avolites Usb Expert from Programs and Features.
• Delete the UsbExpert directory from C:\Program Files\Avolites.
• Open the Start menu and type Command Prompt, right click on the icon and select Run as Administrator.
• Type sc delete "Avolites Expert Usb" and press the return key.
• Restart the computer.
• Run the installer, UsbExpertSetupV4.6(4).msi, in C:\Program Files\Avolites\Install.
• Once installation is complete, restart the computer again.
• Plug in the TitanOne and start the TitanOne software.

[gkays]

Sorry for the delay in response I didn't realise you had responded on here.
Sorry no luck.
After uninstalling Avolites USB Expert from Programs and Features, there was no directory in C:\Program Files\Avolites neither was there a file to delete using command prompt.
Restarted and reinstalled USB expert, restarted again - still no luck.

Cheers,

Gareth