Troubleshooting
Posted: 15 Feb 2013, 13:41
The following steps, when followed exactly, have solved a variety of TitanOne installation problems in the past. This includes situations where the driver has not installed correctly, the USB Expert Service (ACW Service) is either not installed or cannot be started and when an error message appears indicating that the driver version is incorrect.
- Unplug the TitanOne dongle from the USB port.
- Go to Programs and Features and uninstall all Avolites software.
- Start by uninstalling "Titan PC Suite 9.1" which should uninstall all Avolites Titan components.
- The complete list of software can be found here.
- Reboot the computer.
- Install the latest version of the Titan PC Suite software.
- Reboot the computer.
- Plug in the TitanOne dongle.
- Start the TitanOne software.