No output on Capture Visualiser

[jfdejonghe]

Hello everyone, I have a small problem since April 26 on Titan Simulator.
Indeed, for an indeterminate reason, since April 26, nothing answers when I do locate, or I activate a cue, cuelist, chase etc. At the Capture View, at startup I have it (see image) and nothing responds. I have the little background fog that "moves a little" but other than that ... nada.
I launched (v10.1) without and with an antivirus, tested with several shows, started in administrator mode, checked the DMX settings ... nothing works. I am very perplexed as to the origin of this blockage.
I tested in simulator T1, Mobile, Quartz, TT2, Arena ... always the same song.
I also uninstalled, downloaded Titan PC suite, installed again, after removing the Titan folder (in Documents) and Avolites / Avolites Ltd in AppData.
Someone would have any idea?
I am under Win10 Pro, GTX 1070 latest drivers in date, completely up to date system.
It is very surprising because before that everything worked very well ...

[niclights]

Does this happen even with a new show and a dimmer?

For example:

- New show
- Patch 1x dimmer
- Open Capture window
- Select and locate dimmer

Does the dimmer highlight and light in the Capture window?

Also while I don't think you would get anything without it maybe check Dmx Output is enabled in System/DMX Settings/Visualiser DMX properties just in case?

[jfdejonghe]

I did that too, because I looked on the forum to find clues to solve the problem but it did not work.
Still no output.
DMX output is ok too. I checked. It really happened overnight without my understanding why.

[jfdejonghe]

I encountered the same problem with my notebook that has the same antivirus ... Kaspersky Internet Security.
I uninstalled Kaspersky, reinstalled Titan and now it works on my laptop.
I suspect it's from Kaspersky. Even disabled (but installed) it blocks Titan.
Has anyone ever encountered the problem? How was it bypassed? I do not want to remove KIS from my workstation.

[petlove]

Like the fella mentioned above, I had the similar problem with my laptop. It suddenly started to happen, i haven't had such problem for a long time then i figured it out that it is because of the windows updates. I deactived windows guard and reinstalled now it is all clear.