The Avolites Discussion Forum

I updated the library my tiger touch island but is now showing mesnagem "dongle not found ''.

I have done recovery system and not forward.

Can anyone help me?

So I can help you can you let me know the software version you are running and also send me the log files from your console.

Thanks

version 8, to see log? how to send?

Log Collector can be found under the Tools > Additional Programs menu on the console. When you click Go you will be prompted for a location to save the log file to. The logs will be saved in zip file with the name of the console and date they were taken. Save this to a Usb thumbdrive and transfer to a computer with access to the internet. If the file is too large to be sent via email please use a file transfer service such as WeTransfer or Dropbox and send us a link. You should find Ric's address in the email he sent to your Hotmail account.

Please also let me know the serial number of your desk. You can message me this, or email
Thanks Ric

Confirming that I am still waiting for the serial number of your console and the log files.

Thanks

Hello guys.
I took care of my problems, I had to make a recovery "Full Erase" and now my console is working without any problem. I thank everyone. Thanks.

Please can you send me the serial number of your console so,I can close the support enquiry and so we can help you in the future, you can pm me, email me ric@avolites.com or post it here.

Thanks

Ric

is your USB drivers are properly installed? cause this is happened when drivers are not installed properly.

I think this problem is now resolved, however if anyone ever needs help with fixing a "Dongle Not Found" there is a datasheet here for PC Suite software:

http://www.avolites.com/support/titan-t ... are-update

Please also email support at Avolites.com, here in the UK if you need further help.

I'm having a problem with my console.
The touch is not working and all the lights for the programs are working and it shows me a message
"please ensure you have insterted an avolites titan dongle and all panel firmware is up-to-data in usb expert console"
Can someone help me?

Please email me the serial number of your console so we can assist you. Ric@avolites.com
Thanks