Sorry that you have not been able to get up and running straight away. Generally licence requests are issued within a day or so. For quite a while now all T1s and T2s are pre-licensed for v12 and above before they leave the factory. However there were 400-500 that were packaged prior to this being t...

Generally you can just press and release the power button and allow the console to shutdown normally. Once it has, press the power button again to start it back up again. Some software upgrade installers may have an option at the end to restart the console automatically but using the power button is...

As Nic says NDI is used to get layer previews from Ai servers and show them on the console (v12 onwards). As this is just using the standard protocol you should be able to discover and discover other NDI sources on your network. Open the Video Multi View workspace window and you should be able to ta...

It is possible to load a Capture project saved in the full version of Capture or you can link to Capture running on a separate computer. In either case the internal Capture Visualiser workspace window will follow the fixture positions set externally. Other than that there isn't a function to import ...

Different people have their own preferences on how to layout their show on the consoles sometimes depending on the type of show they are doing. On a Quartz for a bucking show I would prioritise (movement) shapes on the faders along with masters and then use the twenty executor buttons for flashes, b...

Apologies, due to a misconfiguration of the web server it was unfortunately blocking all Titan Simulator licence requests. This has now been rectified so that it should now be possible request Simulator licences again. This would not have affected requests for consoles or other Avolites hardware, no...

From v12.0 support for USB MIDI was added to the Titan software although primarily for Titan PC Suite and the T2 device it should also be possible to use it on consoles as well. Prior to version 12, MIDI input was only supported using the 5 Pin DIN connector present on most Avolites consoles. Config...

The behaviour you are seeing is somewhat deliberate although I can see that it might be confusing. The faders have been setup so that you do not need to grab the slider and can touch anywhere with the area to change the level, this is to make it easier to use, especially on small screens or high-DPI...

Timeline includes support for importing CSV files to create markers which is intended to be used with CSV files exported from Reaper but could be used for other CSV files as well. At present there aren't any built in options to create a cue list from a CSV file however there are some third-party pro...

The resolution of all Tiger Touch II consoles is 1366 x 768. Depending on how exact you want to be there will be slight differences in the application window size between that and PC Suite owing to PC Suite having a title bar and other window furniture. You may want to use the workspace window appea...

In the screenshot it appears that you have lines already assigned to the TNP but set to output Art-Net. To change how the lines are output from the TNP you should switch to the TNP tab at the top of the window, then the outputs whether tha be Art-Net or physical ports are assigned in the same way as...

there also is this post https://www.facebook.com/Avolites/posts/we-are-very-pleased-to-announce-that-diamond-4-titan-will-be-launched-at-plasa-t/114336641952687/ that leads me believe that there are some newer version that is just not publicly released. Other topic, I see it has the external USB co...

I believe consoles can now come with 8GB of RAM fitted so in principle fitting additional ran will help to future proof your console and allow you load larger and more complicated shows. Regarding reliability and performance, additional RAM can help with this but usually only if you are already usin...

An indicator that the console has had the Pro upgrade is how many network ports it has: original Pearl Expert consoles had one, Pearl Expert Pro consoles have two. To upgrade to version 10 you would also need 4GB RAM and a UPS board which you don't appear to have, it should be possible to contact yo...

An indicator that the console has had the Pro upgrade is how many network ports it has: original Tiger Touch consoles had one, Tiger Touch Pro and Tiger Touch II consoles have two. To upgrade to version 14 you would also need an SSD, 4GB RAM, a UPS board and an AvoKey . You can purchase an AvoKey if...