The turnaround time for personalities can vary depending on workload and other support issues that may arise. Usually after a request has been set to awaiting upload it will appear on the website and the personality disk downloads the following day. The GoLight Beam 200 is now available from the web...

This was an issue with the licensing server on the website for a couple of days. This should now be resolved, sorry for the inconvenience.

Please ensure that the console is running the latest version of the AVOS and the software. It is possible that the console is running the Pearl 2004 software and therefore this is why the USB options do not appear. Note that some of the early 2008 consoles were sold with the 2004 software before the...

This feature is not currently supported however we hope to include it in a new software version for the consoles in future.

I would suggest trying the steps shown here.

Also useful information for installing the Titan PC Suite can be found here.

The best touchscreens to use would be those designed to work with Windows Touch which was introduced with Windows 7. Such touchscreens will work without having to install any additional drivers and the configuration tools ('Tablet PC Setup' and 'Pen and Touch') are included in Control Panel on the c...

A macro for 'Snap Forward' a.k.a. 'Cut Next Cue to Live' was added to the factory macro library 2 weeks ago along with a 'Snap Back' macro. The macro library is included with the fixture personality library which can be downloaded from here.

Please try reinstalling the software to see if it resolves the problem, in the past these exact steps have proved to be successful: ⋅ Unplug the TitanOne dongle from the USB port. ⋅ Go to Programs and Features and uninstall all Avolites software. ⋅ Start by uninstalling...

I looked at the log files that you sent a couple of weeks back and sent a response back; I am sorry if this did not not get through to you. The logs I was given only went up to the end of October and only showed version 6.0 running. Please could you send more recent logs and the show file or files y...

I have heard of one other case where it turned out that the touchscreen driver was interfering with the normal operation of the Titan software. In that case it transpired that it would make other applications written using the .NET Framework to become unstable, this includes applications such as Ner...

Render mode has never been fully supported and was removed due to incompatibilities with Windows Vista and later operating systems.

If you still wish to try them, older versions of Visualiser are now available on the Avolites website.

If Avolites Expert Usb is shown in the services list this may be preventing installation as it is already partially installed. I suggest that you open an elevated command prompt window by going to Start > Programs > Accessories then right clicking on Command Prompt and selecting Run as administrator...

The TitanOne dongle has been tried successfully to output DMX on a Windows 8 machine in the office. As described in the installation notes you will need to ensure that the Microsoft .NET Framework 3.5 is installed before you can install the Titan software.

At present the Titan software does not support more than a single touch at one time. This is something that we will be looking into in future versions of the software.

We have an internal UPS which is currently fitted as standard in the Sapphire Touch. I believe the intention is to make this available as an upgrade to the Pearl Expert and Tiger Touch at some point but I'm not sure when that might be. In the meantime you can use an external UPS to protect against p...