Please contact our support department who will be happy to help.

http://www.avolites.com/contact-us

It would help if you contact us via email that you also send a copy of the console log file.

Use a DMX Tester to check what DMX values are being sent by TitanOne. You need to check each link in the chain. Try also slowing down the DMX (instructions in the manual).

Upgrade to V9.1 and re-load your V8 show.

Can anyone tell me why the lights don't come on when I play with the effects and pixel mapper? There is a locate button in the bottom left that looks like a light bulb. Press this. Are there any more tutorials out there I can use? It sounds like it would be best if you came on one of our training c...

The only way to send MIDI from the console is with a custom macro. You can use the following macro xml as an example. <macro name="Midi Note On" id="Avolites.Macros.MidiNoteOn"> <sequence> <step>Panel.Midi.NoteOn(0,9,9)</step> <step pause="0.1">Panel.Midi.NoteOff(0,9,9)...

If you carry out ECN-0203 then it will resolve this issue. At the same time I recommend doing ECN-0204

Please see my response to this post http://forum.avolites.com/viewtopic.php?f=3&t=4207

I would advise against using palettes for shapes and try to make the faders work for you. Although you only have 20 faders on the roller you can use pages. I would take a strip of electrical tape and sick it above the roller faders. Then using the tape divide the roller into 4 sections Mac350, Mac10...

You have missed my point that the V7 license expired 12 months after release. So even if I gave you a version of the software it would not work.

The earliest software you will find officially available is V8.

Yes, works fine.

For a cue list I would use Fixture mode as it makes it easier when it pulls in all channels for a fixture. Allot of people use stage for a guarantee that everything is recorded. Bear in mind that stage only records fixtures above zero intensity or in the programmer. So often this is what you need. A...

At the moment there is no way to achieve an active backup. Only a passive backup is possible The best approach is to run them as seperatetly systems loading the show into both. You can then use DMX merge to merge any outputs onto the backup system using the physical outputs from that TNP.

I presume you mean master faders, if so it is just the display refresh. It does not effect the output.

My suspicious nature wonders if this is a copy console as they do not want you to update it. Version 7 is the last version that would work.

You will not be able to load a V9 version into V7. You will also struggle to aquire a version of this software as it was time limited to a specific date.

Change the shape mode to LTP in the user settings not overlay.