It is normal for some status messages to appear when a panel is entering boot mode as it is effectively disconnecting, restarting and reconnecting as a different USB device. If you are running the latest version of software, v6.1 with USB Expert Console 4.6 , it will indicate whether a firmware upda...

Please can you tell me what the error message says when you attempt to start the service? Then look at the Troubleshooting post and tell me if the correct items in device manager and system services? Can you confirm that Windows Vista has all the latest service packs and updates installed? Although ...

It is possible to change this by modifying your selection before recording the chase like follows: ⋅ Select your 24 fixtures either directly or using a group. ⋅ Press the . (decimal point) on the keypad followed by Enter . This selects all the sub-fixtures of the selected fixture...

from a separate post by StijnS: ⋅ I have patched 24 Generic RGB 24-channel led fixtures. I create the following chase: - Step 1. All virtual dimmers 100% - Step 2. All virtual dimmers 0% I set the crossfade to 100% and fixture overlap to 0%. Now the led tubes fade as a single fixture, the...

Please try going to Disk, selecting New Show and after ensuring that the Wipe DMX settings option is turned on, confirm the new show. This should reset the DMX settings to default. Then, please go to the DMX Settings window in System and check whether the DMX Output A appears. Also look at the Troub...

The following steps, when followed exactly, have solved a variety of TitanOne installation problems in the past. This includes situations where the driver has not installed correctly, the USB Expert Service (ACW Service) is either not installed or cannot be started and when an error message appears ...

Have you checked in System > DMX Settings that DMX Output A is assigned to a line in the software. See the YouTube video for more information.

Try clicking on the title bar at the top of the Titan Mobile window as this will always focus the application. Note that pressing the Break key will temporarily disable keyboard input to Titan until the softkey menu is changed.

Although it is not quite the same the window should scroll so that the live cue is always in view along with the one immediately after it. For this to work please ensure that no cues are highlighted in blue as this indicates that they are selected for editing so the window will not scroll. The simpl...

There is a link to download the Winamp Plugin on the Titan Mobile support page. It is on the right-hand side of the page below the release notes.

When you run Visualiser separately files that you save to the Theatres directory will not be stored in the Program Files directory but instead be saved in the VirtualStore. Windows does this transparently so that Visualiser is unaware that this is happening, in the open dialog you may see a padlock ...

iPhone and Android apps are intended to be part of the version 7 release as we are making changes to the Titan software to allow the devices to connect. Version 7 is not scheduled to be released for a few months. Please note that these apps are aimed at phones rather than tablets, however the same a...

This suggests that USB Expert is not installed correctly. This has a service which is used to communicate the button presses and fader moves on the panel (physical or virtual) to the Titan software. The simplest option is to reinstall the entire software following the instructions here . Alternative...

If you open Windows Explorer and browse to C:\Program Files\Touchkit. Run the Touchkit.exe utility where there are options to turn of the beeping and various other settings.

The turnaround time for personalities can vary depending on workload and other support issues that may arise. Usually after a request has been set to awaiting upload it will appear on the website and the personality disk downloads the following day. The GoLight Beam 200 is now available from the web...