Try using ACN instead of ArtNet, it is much more forgiving if you have not setup the network correctly. Also make sure you are using a switch!

It is in the release notes "Please ensure you save and backup your shows before attempting to upgrade any software." this means you should save a separate copy of your show to a USB drive. An autosave is not an adequate backup. It is good practice to always save copies of your show to sepe...

This is most certainly intentional and you do not even need TitanOne dongle. You can use the offline editor without a T1 connected and it can connect to any TitanNet session. I have done this a few times as it can be useful to have a separate laptop to have an extra display for say a cue list or all...

We have released Titan V8.1 which contains some bug fixes and changes. You can download the software from our website and a full list of changes is provided with the download link.

Yes, if you previously installed V8 before 5th September then you should update using the new installer on the werbsite. In the About box under tools you should see 8.0.50.5 listed for Titan.

You can generate a PDF report which has cue list information in it. Go to Disk then Reports and select the desired options. It will save a PDF file to your USB stick. There is more info about reports in the manual.

The setup's for Pearl Expert V8.0 are available again from our website.

Please just check it is a full license and not a temporary license by going to System (Shift + Disk) and ensuring it does not say "License Days Remaining: *".

It is possible that the circuit board is rattling although if it sounds more like a loose component then you may have an issue.

I am sorry that you feel disappointed but unfortunately we have a huge variety of different users all with different wishes and requirements. It is not always easy to work on features which will please everyone. We put a huge amount of effort into deciding what features will be included in each vers...

If you open the new event workspace window you should see some diagnostic information under CITP. If that does not help then feel free to email us your log files.

The V8 version of the Titan software is now available to be downloaded from our website. It is a huge leap forwards in the ability of the Titan software with full multi user capability and a whole host of other new features and changes. The software will install with your current license so there is...

I am using V.7.2. It still allows you to send signal via Dmx. The next version would not let me use the DMX ports, so I had to downgrade. I am trying to not buy an additional piece of equipment just to run the classic version. I don't think I have to, just to run the same software I have been runni...

I can not think that you would be asked for a key on download. Can you post a picture of the message?

With a Titan mobile I would check the USB cable as the first option. You could also try powering it from a seperate supply rather than relying on USB power.