It is technically a fixture so you must press Patch then Delete before you can select it for deletion.

Firstly, please can you ensure that you have the latest personality library installed, you can download the latest library from here . Note that the personality library is not automatically updated when the software is upgraded. Next, double check that your IP addresses are all in the same range (e....

Can you just create a new group with all your stage fixtures in and move it to a fader? Then do the same for the venue lighting. The groups you use as masters do not have to have any relation to the groups you have to select fixtures; these groups can contain as many fixtures as you want and can be ...

If there are 10 dip switches then most likely the first will be DMX mode on/off then the following switches will be 1, 2, 4, 8, 16, 32, 64, 128 and 256. So when setting the address ignore the first dip switch.

I think that you may have misunderstood me. The service is started automatically when running the Titan Mobile software however if you run USB Expert Console directly you will need to start the service before information about the Titan Mobile hardware is displayed. Once the service is running check...

Please make sure that you have the latest firmware installed by opening USB Expert Console and checking the Service tab. There have been a couple of firmware updates to the Titan Mobile and although the latest firmware is included with the software it needs to be manually flashed to the hardware. If...

You are correct, when new fixtures are patched their preset palettes are merged with the corresponding palettes from previous fixtures. This does mean that if a circle shape had been manually recorded into those palettes it would still be there after more fixtures are patched. Note that shape palett...

Did you have any palettes on those buttons before patching the fixtures? Is there any chance that there was a circle shape in the programmer (presumably running on different fixtures) while you were patching? The preset palettes which are defined in the personality only have the option to set fixed ...

I have added some macros to the library that should set the connected chase to 0%, 25%, 50%, 75% and 100% cross fade. The first and last should work fine however the middle ones require two steps to set the value, hopefully shouldn't be too noticeable. The macro library is included as part of the pe...

Can you record a new locate value for your fixtures? This is done by putting the fixtures in the desired position then pressing Record followed by Locate. Once you have done this try putting them in a new position and press Locate.

Titan v7.2 is now available to download from the website. This release is to resolve the lag that some users have experienced in v7.1 when firing or killing playbacks.

If you are having problems with your console taking a long time to shut down, please contact Avolites Service on +44 20 8965 8522 and ask to be put through to Lee.

For a fixture to appear in Visualiser a .vis (Visualiser Extension) file must be written for it. These files may not exist for fixtures even if there is a corresponding Titan personality. If you wish to request a Visualiser file for your fixture, you can do so using the personality request form . Pl...

Does the console shutdown after a while (e.g. after a few minutes) or does it remain on the shutdown screen indefinitely?

I don't think there are any plans to make an app for Windows Phone at present. Although Windows Phone is steadily increasing in popularity, iPhone and Android between them still make up the bulk of the market.