Apologies if you have already checked these things but starting at the beginning: There should be a light grey box about two thirds the way across at the top of the screen. This should normally display either Titan One or Offline , if it is the latter then the software is running in offline/simulato...

If it is running v7.0 it may be due to the time limit expiring. The best option would be to upgrade to v7.4 which, after the console has been licensed, does not have a time limit.

The timecode from Winamp has the track number where the hour would normally be. So if you put all of your songs into a playlist they will each get their own timecode value in the form [track]:[minutes]:[seconds].[frames] . If you have several playbacks you may wish to enable the Kill Out of Range Pl...

This is already under investigation for version 8.

Any visualiser software which can receive Art-Net or sACN would work. These include Capture Polar, Light Converse, wysiwyg and ESP Vision.

As there is only a VGA out on my desk, and no digital output, I assume I have to go for a screen supporting a USB dedicated connection for the touch function. Yes, you should use a screen with a VGA input for the monitor and USB for the touch sensor. I'm lost in all different models/technologies (c...

Hello, The black button on the side of the Sapphire Touch is to isolate the UPS battery of the console. It is unlikely that you will ever need it, however if you did need to completely power off the console, after disconnecting the external power supply you can press this button instead of waiting f...

Odd, we have successfully tested installing on both Windows 8 and Windows 8.1 along with Windows 7 and different languages.

Press the System mode button and select DMX Settings and check that DMX Output A is assigned to a line on the right-hand side.

See the following tutorial video:
Connecting TitanOne USB dongle

After running the upgrade installer the firmware of the Titan Mobile must be updated: ⋅ With the software not running and the Titan Mobile connected. ⋅ Go to Start > Programs > Avolites > USB Expert Console . ⋅ In USB Expert Console select Tools > Acw Service > Start , ...

The token file required by the website must be exported from the Titan Mobile software. When a screen appears saying Activation Required! press the button Request Licence followed by Full Licence . It will then give you the option to save the token file to a folder, once done you can attach the toke...

To get the token file, run the TitanOne software. When a screen appears saying Activation Required! press the button Request Licence followed by Full Licence . It will then give you the option to save the token file to a folder, once done you can attach the token to the request form. If the console ...

Please check that Windows is using the correct drivers for the Titan Mobile as follows: ⋅ Ensure the Titan Mobile is connected to your PC using the top connector (A). ⋅ Open Device Manager . ⋅ Expand the category called System devices . ⋅ Right click on Avolit...

Please contact the Avolites service and repairs department by email, repairs@avolites.com, or by telephone on +44 (0)20 8955 9232.

You need to run Titan Simulator to work offline without the TitanOne connected. Titan Simulator allows you select which console type to run as, including TitanOne. This was changed to avoid issues where it was possible for the software to be running in offline/simulator mode without the user realisi...