It looks like the parse error was while loading a macro. Do you have any custom macros installed?

I wouldn't normally expect to see performance issues with the number of universes you suggest, it may be something specific with your show file. Please could you enter a ticket via our Help Desk system. If you could run Log Collector from the Tools > Additional Programs menu and either attach the zi...

Unfortunately it does not appear to be possible to do this directly from a trigger as the trigger does not include the necessary timing information. One option would be to use the Tap Tempo factory macro which will work on whatever is currently connected (you can find this in the Show Library ) and ...

The best option would be to contact your local distributor for support. I believe you received a reply from our support department a few days ago concerning this.

Sorry there is no grace period, the AvoKey is required to decrypt the software so without it the software won't function.

The first argument is a custom type which represents a drive on a particular console, unfortunately there is not a way of defining this in macros or WebAPI. It is normally created when you select a drive in the menu, you may be able to use a property set the previous time the menu was used, which is...

The only way to set higher track numbers is to use the Winamp fixture and set the Playlist attribute. Once you have done this you could change the track position by leaving the hour set to zero without affecting the current track. Unfortunately it doesn't help with the above question but in case it ...

You should be able to load a show file containing audio triggers (or any other kind of trigger) regardless of the hardware you have connected. If there is no hardware then you will not be able to receive the trigger but it should continue to exist although the Audio Triggers window will be disabled ...

If you wanted it to toggle you could do this:
This might work quite well in conjunction with the active indicator.

It could be a loose connection, to check start by open USB Expert Console from the Tools > Control Panel menu. Firstly check that all panels are shown with a green icon in the top left and there are no errors reported in the bottom left. As you turn the wheel you should see the inputs appearing in t...

When you have stored a layout for your group the direction that effects run in the pixel mapper is dependent on the effect: you can set linear movement animations to run at any angle including right to left and top to bottom. If you are using the same group for shapes you can set the direction the s...

Recording a key frame shape to a palette is not currently supported. If you want to reuse a key frame shape best thing is to record it to a cue and Include that when needed.

You should have received your licence via email a few minutes ago, there will be a file attached which you will need to import into the software. You should try allow a few days for licence requests although often it may be done the same day. With version 12 you should no longer require a new licenc...

It appears that you have only just put in a version 12 licence request for your T1 and it has not yet been been issued. As the licensing system is different this will be required before you can run the v12 software.

Try something like this:

The MakeTimecodeTime function returns a TimecodeTime object which can be passed in directly as the parameter to the SetStartTime function.