The types that the function Group.SetGroupFixtureOrder use are not ones that can be defined or converted in a macro specifically the LayoutElementInformation type. The function is used internally by the Group Layout Editor window and it creates and updates the data that it passes to that function. I...

Titan is the name of the software that runs on all current Avolites lighting consoles, Titan PC Suite and specifically Titan Go is just a variation of that same software intended to be run on a users' computer. WebAPI runs on the Quartz itself so you would not need an external computer running Titan...

Perhaps have a look at WebAPI which can be used to send HTTP commands to a console. Start with the manual and the examples on that page to give an idea of what is possible. The complete API reference can be found here (or https://api.avolites.com/ for other versions). The landing page again gives so...

To do a complete reinstall of the operating system and software you can run a recovery, these can be downloaded from here . Depending on the age of your console, v9.0 might be the latest recovery that supports it, you can look at the different hardware revisions here . The file you download should b...

Unfortunately there is not a straightforward way to do this. In Titan shapes and effects are processed as a separate layer on top of the attribute values that can be seen on the wheels and are recorded into cues and palettes. Shapes along with masters are applied immediately before the values are se...

You may wish to check which mode your are recording the palette in. Shared and Global will apply the stored values to fixtures of the same type or all fixture types respectively. More details can be found in the manual . There is also a user setting that effect the default palette record mode. After...

If you are writing a macro you can write the following: Handles.SetHaloForHandles(Timelines.CreateOrUpdateMarker(userNumber:1, "Ext1", "00:00:00.01", "Test Legend"), "#ff0000") The CreateOrUpdateMarker function returns the handle associated with the trigger th...

You can check this page to see what versions are supported. You can either type in the serial number into the search box or look through the Console Table to find it. The Supported Software Version column shows the maximum version that can be installed, if the console is running version 12 this shou...

From a brief look at the EL100G manual it looks like dip switch 10 should be set to the off position to enable DMX control. You could check that the red LED on the back flashes as this indicates when it is receiving DMX. When trying to get devices working it can be helpful to plug them directly into...

Although it is possible to do this using the dedicated input and hardware decoder in the T2, Quartz and Arena consoles there is not functionality to do this using the normal audio input on a PC. To show support for this feature please vote here as this will help guide future development. The integra...

User settings are part of the show file so these will be cleared when the show is wiped. If you load a previously saved show the users and user setting in that show file will be restored. One thing you could do is start a new show, change the settings you want and save that show. You can then either...

If I understand the question correctly the answer is no. The Intensity View will show the level as set by cues, palettes or the programmer including any fading between these values however this level is before shape and effect offsets or masters are applied to the level. These latter offsets are pro...

Perhaps you could open a support ticket, please include the software version and serial number of the console and provide log files using Log Collector from the Tools > Additional Programs. Hopefully the log files should provide some incite into why the export is failing.

The Device Description Request Failed message indicates a fairly low level error with the connection. When you plug in a USB device there is an exchange where the computer will ask the device to identify itself, it will then use this to work out which driver to use and how to communicate with it, ho...

There have been vulnerabilities found with SMB file shares in the past that could potentially allow viruses to gain access to other computers on the network. We will try to to keep the OS reasonably up-to-date to avoid this but users may not need or want to update their consoles. Although it would b...