If you are using Synergy to connect from Titan to Ai then you will need to install the matching Synergy component on the Ai server. You can find the Synergy Upgrade installer along with the other Open Beta downloads.

Cue handles only exist in relation to certain user interface functions and are only created as required by the UI. This means that if you were to try and get a list of the cue handles in the system it would likely be incomplete. You can get a list of the cue IDs in a playback by calling: http://loca...

T2 will allow you to use USB MIDI devices connected to the same computer. Titan can receive a variety of MIDI commands, including Note On , Note Off and Control Change , these can be mapped to various hardware or virtual items via the Triggers window under the System menu. Hardware triggers link as ...

The issue with the server has now been fixed so Internet activation option should now be working.

This might mean that the BIOS battery on the motherboard has failed, this is not unusual on motherboards after several years. This will probably be a standard CR2032 that can be replaced although examine your motherboard to confirm this.

If you record a macro as in my previous post i.e. press Avo followed by the button in the Playbacks window it will be the position that you have pressed that will be recorded regardless of what playback is present there (or not). You can actually hold down Avo throughout and press playbacks 11 to 15...

If you wish to reset a console you can run a recovery and select Factory Restore, this will wipe show files and custom personalities but keep the licence and software installed. This is indented to be useful for rental companies or similar which need to reset consoles when they are returned.

Sorry, perhaps I should have mentioned that running the touch screen setup is a necessary step to configuring which monitor is assigned to which touch input (from the computer's point of view there is no relationship between these components). An external keyboard should work for this however if the...

You can also look in the Personality tab of the Fixture View window to see the history/comments for the personality. It is usually good practice to add these to personalities that you have changed, all factory personalities will include an entry for each update.

There have been issues reported in this area however so far we have not been able to repeat them. We are currently arranging to get some touch screen monitors which have been exhibiting the problem sent to us, hopefully this will shed more light on the issue.

This was due to a specific redirect that was broken as part of the migration to the new Avolites website/home page. This should only have affected you if you needed to login before downloading, if you were already logged in you would get a direct link that would not go via the redirect. This should ...

If you have a new T1 or AvoKey running v12 onwards then the licence is stored internally in the device and you should not require a new licence when switching to another computer. If you have a TitanOne running v11 or earlier then you will require a new licence for the new machine however normally t...

Could you confirm where it is you are trying to register? For example which webpage you are on and what it is you are attempting to access such as a download link or the Help Desk system.

To upgrade to v12.1 you will need to purchase and install an AvoKey in your console. You will then need to run a version 12.0 recovery and then upgrade to v12.1 after installing v12.0. Unfortunately it is not possible to install v12.1 until you have done these things.

You can check out the macro section of the forum or icke_siegen has put together a Wiki.