Search found 1186 matches

by Gregory
21 Aug 2020, 19:17
Forum: V14 Open Beta Bug Reporting
Topic: [Resolved] Unable to take control of ai. Software version mismatch.
Replies: 7
Views: 559

Re: Unable to take control of ai. Software version mismatch.

If you are using Synergy to connect from Titan to Ai then you will need to install the matching Synergy component on the Ai server. You can find the Synergy Upgrade installer along with the other Open Beta downloads.
by Gregory
17 Aug 2020, 17:41
Forum: Titan Web API
Topic: Get Cuelist Cue handles
Replies: 1
Views: 3087

Re: Get Cuelist Cue handles

Cue handles only exist in relation to certain user interface functions and are only created as required by the UI. This means that if you were to try and get a list of the cue handles in the system it would likely be incomplete. You can get a list of the cue IDs in a playback by calling: http://loca...
by Gregory
12 Feb 2020, 21:36
Forum: Avolites Consoles
Topic: T2 midi usb controllers support
Replies: 4
Views: 1519

Re: T2 midi usb controllers support

T2 will allow you to use USB MIDI devices connected to the same computer. Titan can receive a variety of MIDI commands, including Note On , Note Off and Control Change , these can be mapped to various hardware or virtual items via the Triggers window under the System menu. Hardware triggers link as ...
by Gregory
11 Feb 2020, 12:22
Forum: Avolites Consoles
Topic: Titan Simulator Internet Activation
Replies: 3
Views: 1471

Re: Titan Simulator Internet Activation

The issue with the server has now been fixed so Internet activation option should now be working.
by Gregory
06 Feb 2020, 18:54
Forum: Avolites Consoles
Topic: TIGER TOUCH PROBLEM
Replies: 1
Views: 1079

Re: TIGER TOUCH PROBLEM

This might mean that the BIOS battery on the motherboard has failed, this is not unusual on motherboards after several years. This will probably be a standard CR2032 that can be replaced although examine your motherboard to confirm this.
by Gregory
27 Jan 2020, 14:22
Forum: Titan Macro Library
Topic: Release playbacks macro
Replies: 5
Views: 4352

Re: Release playbacks macro

If you record a macro as in my previous post i.e. press Avo followed by the button in the Playbacks window it will be the position that you have pressed that will be recorded regardless of what playback is present there (or not). You can actually hold down Avo throughout and press playbacks 11 to 15...
by Gregory
23 Jan 2020, 14:24
Forum: Avolites Consoles
Topic: Deleting Show files locally on Arena v11.4
Replies: 2
Views: 1158

Re: Deleting Show files locally on Arena v11.4

If you wish to reset a console you can run a recovery and select Factory Restore, this will wipe show files and custom personalities but keep the licence and software installed. This is indented to be useful for rental companies or similar which need to reset consoles when they are returned.
by Gregory
17 Jan 2020, 17:28
Forum: Avolites Consoles
Topic: Sapphire external screen v12.1
Replies: 4
Views: 1309

Re: Sapphire external screen v12.1

Sorry, perhaps I should have mentioned that running the touch screen setup is a necessary step to configuring which monitor is assigned to which touch input (from the computer's point of view there is no relationship between these components). An external keyboard should work for this however if the...
by Gregory
17 Jan 2020, 16:36
Forum: Avolites Consoles
Topic: Personality files
Replies: 2
Views: 1114

Re: Personality files

You can also look in the Personality tab of the Fixture View window to see the history/comments for the personality. It is usually good practice to add these to personalities that you have changed, all factory personalities will include an entry for each update.
by Gregory
17 Jan 2020, 16:31
Forum: Avolites Consoles
Topic: Sapphire external screen v12.1
Replies: 4
Views: 1309

Re: Sapphire external screen v12.1

There have been issues reported in this area however so far we have not been able to repeat them. We are currently arranging to get some touch screen monitors which have been exhibiting the problem sent to us, hopefully this will shed more light on the issue.
by Gregory
17 Jan 2020, 15:47
Forum: Avolites TitanOne Support
Topic: cant update titan one
Replies: 6
Views: 1678

Re: cant update titan one

This was due to a specific redirect that was broken as part of the migration to the new Avolites website/home page. This should only have affected you if you needed to login before downloading, if you were already logged in you would get a direct link that would not go via the redirect. This should ...
by Gregory
13 Jan 2020, 22:37
Forum: Avolites TitanOne Support
Topic: T1 USB License
Replies: 1
Views: 1120

Re: T1 USB License

If you have a new T1 or AvoKey running v12 onwards then the licence is stored internally in the device and you should not require a new licence when switching to another computer. If you have a TitanOne running v11 or earlier then you will require a new licence for the new machine however normally t...
by Gregory
13 Jan 2020, 21:01
Forum: General Discussion
Topic: Support Registration
Replies: 5
Views: 1434

Re: Support Registration

Could you confirm where it is you are trying to register? For example which webpage you are on and what it is you are attempting to access such as a download link or the Help Desk system.
by Gregory
13 Jan 2020, 20:07
Forum: Avolites Consoles
Topic: sapphire Touch upgrade
Replies: 1
Views: 1069

Re: sapphire Touch upgrade

To upgrade to v12.1 you will need to purchase and install an AvoKey in your console. You will then need to run a version 12.0 recovery and then upgrade to v12.1 after installing v12.0. Unfortunately it is not possible to install v12.1 until you have done these things.
by Gregory
08 Jan 2020, 21:01
Forum: Avolites Consoles
Topic: Macro
Replies: 5
Views: 1740

Re: Macro

You can check out the macro section of the forum or icke_siegen has put together a Wiki.