yes , problem solved , usb driver issue , solved bu help desk . thank you

thank you im with support right now on email but i need to fix this as quickly as possible...

using Quartz after installing V18 from v17 the side keys A-G keys are not working there was an error on the usb update process , and i didnt capture the error , pressed retry a few times and eventually it passed but now the Auxiliary Panel 1 Panel is not showing in the USB Expert and the side keys a...