I ended up downloading the installer which worked as intended and noticed that tool was included so at least I will have that moving forward. Thank you all so much for your help. Definitely reduced my stress when I could find the new fixtures that I needed.

Also, I noticed that the file is meant for the Pearl 2008, 2010, and Tiger. I'm using a 2004, would it still be the same thing?

When I try to download that link, it prompts me for a user name and password which must be different than what is used on here.

I downloaded the self extracting zip files which has just given me the .r20 files.

Found a 1GB stick, formatted it to FAT32, extracted the 5 disks and still getting the same "no shape file found on selected drive" . It prompts to hit "enter" to continue which drops the desk out of patch mode.

I downloaded some new fixtures and extracted them to a blank usb drive. When I go to patch, I can see the usb drive, but it says there are no fixtures to be found. The .r20 files are on the drive. What am I doing wrong?