I have the exact opposite problem - we have the shoe but not the bit that attaches to the console as in your third picture Did phone support and ask but it was all a bit hard to explain and understand over the phone. If they do still have stock of that part then if someone lets me know I'll buy one ...
It was just an extra palette and an order change on another palette for the official personality, was trying to homogenise things across fixtures - I'll be more wary next time but it's frustrating as it seems a very useful feature.
Sorry if this has been covered but I've had a good search and can't find it anywhere. I've got problems with patching and personalities on our Pearl Tiger. Loving the desk - ridiculous step up from the DJ bits I'd played with before, but so much to learn and two big problems just now: Firstly "...