Search found 27 matches

by Ric
12 Apr 2022, 18:46
Forum: General Discussion
Topic: Dongle Not Found. after Library Update
Replies: 11
Views: 26548

Re: Dongle Not Found. after Library Update

Please email me the serial number of your console so we can assist you. Ric@avolites.com
Thanks
by Ric
14 Mar 2017, 10:57
Forum: Avolites Consoles
Topic: Fail Boot Pearl 2010
Replies: 3
Views: 5023

Re: Fail Boot Pearl 2010

If however you would like to purchase a Genuine console please email me your details so we can get in touch with you.

ric@avolites.com

Ric
by Ric
14 Mar 2017, 10:53
Forum: Avolites Consoles
Topic: Fail Boot Pearl 2010
Replies: 3
Views: 5023

Re: Fail Boot Pearl 2010

The photographs shown indicate that this console is a counterfeit product and as such is an illegal copy of the Avolites Pearl series of consoles. The supplier of the console has infringed Software Copyright and the Avolites Mark. Avolites offers no support for counterfeits and actively encourages a...
by Ric
12 Jan 2016, 11:53
Forum: General Discussion
Topic: Dongle Not Found. after Library Update
Replies: 11
Views: 26548

Re: Dongle Not Found. after Library Update

I think this problem is now resolved, however if anyone ever needs help with fixing a "Dongle Not Found" there is a datasheet here for PC Suite software: http://www.avolites.com/support/titan-troubleshooting#262874-faq-10031---titan-one-and-titan-mobile-fixing-dongle-not-found-after-softwa...
by Ric
31 Aug 2015, 22:09
Forum: General Discussion
Topic: Dongle Not Found. after Library Update
Replies: 11
Views: 26548

Re: Dongle Not Found. after Library Update

Please can you send me the serial number of your console so,I can close the support enquiry and so we can help you in the future, you can pm me, email me ric@avolites.com or post it here.

Thanks

Ric
by Ric
29 Aug 2015, 20:52
Forum: General Discussion
Topic: Dongle Not Found. after Library Update
Replies: 11
Views: 26548

Re: Dongle Not Found. after Library Update

Confirming that I am still waiting for the serial number of your console and the log files.

Thanks
by Ric
29 Aug 2015, 17:11
Forum: General Discussion
Topic: Dongle Not Found. after Library Update
Replies: 11
Views: 26548

Re: Dongle Not Found. after Library Update

Please also let me know the serial number of your desk. You can message me this, or email
Thanks Ric
by Ric
29 Aug 2015, 08:35
Forum: General Discussion
Topic: Dongle Not Found. after Library Update
Replies: 11
Views: 26548

Re: Dongle Not Found. after Library Update

So I can help you can you let me know the software version you are running and also send me the log files from your console.

Thanks
by Ric
22 Nov 2014, 06:09
Forum: Avolites Consoles
Topic: License days remaining?
Replies: 4
Views: 4318

Re: License days remaining?

You need to apply for a licence here using the following link

http://www.avolites.com/software/downlo ... e-software
by Ric
24 Jul 2014, 16:31
Forum: Avolites Consoles
Topic: Licensing Tips, FAQ's and notes
Replies: 0
Views: 39797

Licensing Tips, FAQ's and notes

Titan Licensing FAQ’s including “Dongle Not Found” Dongle Not Found The message “Dongle Not Found” after installing Titan version 7.4 or above is probably because you have not upgraded your panel firmware, a warning is shown about this in Titan Health Check, but this is sometimes missed, please powe...
by Ric
24 Jul 2014, 16:22
Forum: Avolites Consoles
Topic: Two separate programmers?
Replies: 9
Views: 6972

Re: Two separate programmers?

You can use the app on an iPad, in the app store select the iPhone only option.
by Ric
29 Jun 2014, 17:26
Forum: Avolites Consoles
Topic: Pearl 2010 usb
Replies: 6
Views: 7268

Re: Pearl 2010 usb

Hi there
Can you pm me the serial number of your console, I can then guide you better
Thanks
by Ric
12 Apr 2014, 20:01
Forum: Avolites Consoles
Topic: what is a license in v7
Replies: 10
Views: 7812

Re: what is a license in v7

Just to reconfirm we want and do support all genuine users. Version 7.4 and 7.5 do not have timeouts , they require a simple licensing operation through our web site and this takes perhaps 5 minutes. From this we immediately issue a 14 day license and within 4 days (generally within hours) this is ...
by Ric
12 Apr 2014, 07:49
Forum: Avolites Consoles
Topic: what is a license in v7
Replies: 10
Views: 7812

Re: what is a license in v7

Hello Morgan Free, Please PM me the details of the owner of the console you wish to borrow and I will contact them to about version Titan version 7.4 installation to ensure they are fully up to date. The licensing system ensures genuine owners can always upgrade whilst owners of copy products are de...
by Ric
08 Mar 2014, 18:11
Forum: Avolites Consoles
Topic: 7.3 upgrade no dmx output Sapphire
Replies: 15
Views: 10574

Re: 7.3 upgrade no dmx output Sapphire

No, once you have a full license this will persist even if you change versions. If you are asked for the license again then use the token file which was emailed to you