I highly recommned that you load V1.2 into the desk. This should sort this issue out. Ideally you would download and make yourself a V1.2 recovery disk. you can get this from the page below; http://www.avolitesdownload.com/Downloads/PearlExpertTitan.stm Running the recovery disk will format the driv...

I think this is a dmx timing issue.
Try going to user settings and changing the dmx timing in Option 13. (Option 13 on a Pearl...not sure what it is on the Sapphire...)
This usually works with older dimmers that have a slightly different dmx spec.

If you are getting video bus errors then it could be that your vga card is not fixed firmly in place. Check also that you have the gold plated intermediate card fitted. (this sits between the vga card and the motherboard). If this doesnt have gold plated contacts then this is the reason for all your...

Its seems as if the installation of your 2.1 went wrong somewhere. I would try again using a different memory stick perhaps. I have not heard of any problems like this with the 2.1 software. If you still have problems then try running the recovery disk after reading the instructions on the link belo...

To test if the graphic tablet is working ok, simply go to the diagnostics page under the AVO menu. When you move the pen around the tablet (whilst pressing) you should see the x,y coordinates changing. Check that the values increment smoothly which indicates good communication between the tablet and...

I can send you the pin outs if you pm me.

Hi Carlo, I need to know a few more details about your problem Please contact me at nick(at)avolites.com telling me the software version you are running and what was happening when the desk stopped. Also if you could send me a copy of your show. Also any additional information that you feel is relev...

You will not be able to upgrade the Damond 1 to a Diamond 2 for a couple of reasons. 1) The D1 is pretty much an analogue desk an would require a complete replacement of every circuit board. It wouldnt be cost effective. 2) There isnt enough parts available to build a complete D2! If the desk has ha...

The Pearl midi ports have not yet been enabled (by the software).
Couldnt say when that will be but is in the pipeline.
Nick

Hi Andy,
Thanks for letting us know about this. The files have all been synchronised and so should all be up to date now.
The compressed files are dealt with differently so were probably forgotten.
Let me know if you have any more problems.
Apologies for any inconvenience caused.
Nick

Usually a desk that keeps restarting/resetting is a sign that the voltage reaching the motherboard is too low. The usual reason for this is either the power supply (check that it has had ECN 099 performed see link below) http://www.avolites.org.uk/support/ecns/ecn-0099.htm or more usually voltage ge...

What version of software are you running? I thought that the latest (build 5) version didnt do that anymore!

It sounds as if you have all the latest gals since you have lara3 and Katia 2 which are the latest. You need to check that you have Tonya 3 which lives under the small piggy back board near the dmx outputs. Pasha lives in location IC4. You do not need to do anything with the Pearl keys chip. (this c...

Hi Mystic, If your console has ever been serviced at Avolites then it would have had all the mods and gals updated. Go to the link below to see what gals should be present for each console. http://www.avolites.org.uk/support/avogals/avogals.htm The labels on the chips will tell you what version has ...

Hi Maarten,
You can put any software version onto a Borris 1 motherboard so long as it has all the latest modifications. These will include extended memory, VGA card and gal reprogramming amongst other things.
Let me know if you need some further advice about this.
regards
Nick