Please fill out the form here or contact support@avolites.com including your contact details, serial number and long console ID.

In short no, macros do not have any syntax for performing loops. The closest would be to run the same macro multiple times by calling the UserMacros.LoopMacro function and incrementing a counter: <macro id="Macros.SetLegend.Specific.Start" name="Set Icon Start"> <description>Set ...

To make sure it isn't a size or speed master, press [Release] or [Off/Release] followed by Release All Masters from the softkeys. This will reset all masters to default values regardless of where they are or what page they are on.

Assuming the fixtures are already selected you can set the context attribute using the following command: http://localhost:4430/titan/script/2/Programmer/Editor/Fixtures/SetContextAttributeFromId?attributeId=32 It is then possible to read the value of the context attribute as follows, this will be t...

Generally speaking show files are not backwards compatible so if they have been saved in version 16.0 it probably won't be possible to load it into the version 15.1. In some cases where it has been a point release it might for example be possible to load a v9.1 show file into v9.0 software but it it...

If you are adding a cue to a timeline manually there is an option for Create Preload Trigger , this is shown in softkey D when pressing Record followed by the timeline handle or when using the + button in the Timeline window and selecting either the New Playback or Existing Playback options. It will...

Which software version is installed on the console and was the console working normally recently? The serial number of the console might also be useful to determine which hardware revision of the console you have. As a starting point perhaps open USB Expert Console from the Tools > Control Panel men...

To confirm hardware like the T3 (or T2 before it) requires both the correct drivers so that it can be installed as a valid device in the operating system and support in the software so that it knows what to do with it i.e. what buttons should do or what ports are available. For this reason you will ...

Unfortunately we have had issues creating and submitting a new version of the iOS remote. We have been updating our systems and procedures to bring them inline with recent requirements which should hopefully allow us to publish a new version of the app. I don’t know exactly when this work will be co...

Some things you could try are: ⋅ Set both playbacks to lower priority, this should allow you to use swop without affecting other playbacks. ⋅ Use a shape instead of the odd/even chase as this should be able to override the underlying attribute value. A key frame shape might be be...

If it is a cue list with colour shapes you might be able to change the playback options so the size of the shape is controlled by the fader. The default setting will do this for just HTP shapes which would be why you would see different behaviour with dimmer shapes. In the more general case there is...

Some of the Titan applications make use of functionality that was not included in the original .NET Core. Even though some of this may now be possible in .NET 6/7 these may still not have cross platform support. There are potentially other benefits to migrating so it is not out of the question but a...

As a precaution please ensure that you have any show files you need and custom personalities backed up to a USB stick, they can be found on the D drive. It certainly suggests that the internal SSD of the console might be failing however assuming it is a SATA drive you could check both data and power...

Where is the link you were trying to use? I tried the link on this page and it seemed to work as expected. It will redirect to a login page if you are not already logged into the website, so you could try logging in first in case that is a problem.

Sorry, there isn't currently a function to delete users. As an alternative you could start a new show and import only the users, playbacks and fixtures required.