Search found 1166 matches

by Gregory
Yesterday, 14:24
Forum: Avolites Consoles
Topic: Deleting Show files locally on Arena v11.4
Replies: 2
Views: 58

Re: Deleting Show files locally on Arena v11.4

If you wish to reset a console you can run a recovery and select Factory Restore, this will wipe show files and custom personalities but keep the licence and software installed. This is indented to be useful for rental companies or similar which need to reset consoles when they are returned.
by Gregory
17 Jan 2020, 17:28
Forum: Avolites Consoles
Topic: Sapphire external screen v12.1
Replies: 4
Views: 109

Re: Sapphire external screen v12.1

Sorry, perhaps I should have mentioned that running the touch screen setup is a necessary step to configuring which monitor is assigned to which touch input (from the computer's point of view there is no relationship between these components). An external keyboard should work for this however if the...
by Gregory
17 Jan 2020, 16:36
Forum: Avolites Consoles
Topic: Personality files
Replies: 2
Views: 49

Re: Personality files

You can also look in the Personality tab of the Fixture View window to see the history/comments for the personality. It is usually good practice to add these to personalities that you have changed, all factory personalities will include an entry for each update.
by Gregory
17 Jan 2020, 16:31
Forum: Avolites Consoles
Topic: Sapphire external screen v12.1
Replies: 4
Views: 109

Re: Sapphire external screen v12.1

There have been issues reported in this area however so far we have not been able to repeat them. We are currently arranging to get some touch screen monitors which have been exhibiting the problem sent to us, hopefully this will shed more light on the issue.
by Gregory
17 Jan 2020, 15:47
Forum: Avolites TitanOne Support
Topic: cant update titan one
Replies: 6
Views: 171

Re: cant update titan one

This was due to a specific redirect that was broken as part of the migration to the new Avolites website/home page. This should only have affected you if you needed to login before downloading, if you were already logged in you would get a direct link that would not go via the redirect. This should ...
by Gregory
13 Jan 2020, 22:37
Forum: Avolites TitanOne Support
Topic: T1 USB License
Replies: 1
Views: 72

Re: T1 USB License

If you have a new T1 or AvoKey running v12 onwards then the licence is stored internally in the device and you should not require a new licence when switching to another computer. If you have a TitanOne running v11 or earlier then you will require a new licence for the new machine however normally t...
by Gregory
13 Jan 2020, 21:01
Forum: General Discussion
Topic: Support Registration
Replies: 5
Views: 121

Re: Support Registration

Could you confirm where it is you are trying to register? For example which webpage you are on and what it is you are attempting to access such as a download link or the Help Desk system.
by Gregory
13 Jan 2020, 20:07
Forum: Avolites Consoles
Topic: sapphire Touch upgrade
Replies: 1
Views: 90

Re: sapphire Touch upgrade

To upgrade to v12.1 you will need to purchase and install an AvoKey in your console. You will then need to run a version 12.0 recovery and then upgrade to v12.1 after installing v12.0. Unfortunately it is not possible to install v12.1 until you have done these things.
by Gregory
08 Jan 2020, 21:01
Forum: Avolites Consoles
Topic: Macro
Replies: 5
Views: 133

Re: Macro

You can check out the macro section of the forum or icke_siegen has put together a Wiki.
by Gregory
08 Jan 2020, 18:31
Forum: Avolites Consoles
Topic: Macro
Replies: 5
Views: 133

Re: Macro

Recorded macros always work like a physical key being pressed so whether it is on the playback faders or in the Playbacks window if you pressed the fifth button along, it will always press the fifth playback along on the current page. You could work around this by locking the playback handle so that...
by Gregory
06 Jan 2020, 19:20
Forum: Avolites TitanOne Support
Topic: How to unlock Shutter Control
Replies: 1
Views: 130

Re: How to unlock Shutter Control

The BLOCKED text shown behind attributes in the wheel view indicates that tracked shapes have been blocked on that attribute. This is normally does by pressing the centre section of the wheel display followed by pressing FX in the attribute mask, then in the softkeys there are two options for block ...
by Gregory
30 Dec 2019, 18:30
Forum: Avolites Consoles
Topic: firing playback
Replies: 1
Views: 102

Re: firing playback

It is not possible to connect cues to the Go button (and wheels section). On-screen playbacks are normally set to Latch by default when you select them or you can change them to Flash using key profiles.
by Gregory
24 Dec 2019, 13:10
Forum: General Discussion
Topic: Tiger Touch Help !
Replies: 10
Views: 472

Re: Tiger Touch Help !

Version 10 onwards requires the Pro upgrade for the Tiger Touch. A basic check is how many network ports there are on the back of the console, Pro consoles will have two. You will also require 4GB of RAM and the UPS board installed, when you run the recovery it will check these things are correct be...
by Gregory
23 Dec 2019, 18:40
Forum: Avolites Consoles
Topic: Titan Remote V11 problems
Replies: 24
Views: 4690

Re: Titan Remote V11 problems

As discussed previously there are some known connection issues with Titan Remote, some of which are improved in version 12 however some are related to issues in some Android versions . There aren't really any settings on the console for the Remote, the only thing is ensuring your IP addresses and su...
by Gregory
23 Dec 2019, 18:14
Forum: Avolites Consoles
Topic: Timecode stops after 15 minutes
Replies: 1
Views: 107

Re: Timecode stops after 15 minutes

If you are recording timecode, you may want to disable the timer so that the console does not attempt to follow the incoming timecode at the same time. This in conjunction with the Kill out of range playbacks setting can cause the playbacks to be killed unexpectedly.