Hi Eric,
You need to download the latest version off the website. (www.avolitesdownload.com) This version should not ask you for a code.
Alex

Hi Aruvin, I could do with a little bit more information about the problem to give you the solution. Has the desk just been transported, there is a possibility something has come loose inside. Can you tell me what is shown on screen when it freezes? If your problem is urgent give Avolites a ring. Th...